Manager, Payer Strategy & Success

CorroHealth•AL-Remote, AL

1d•Remote

About The Position

The Manager, Payer Strategy & Success helps customers achieve their Risk Adjustment and Quality Improvement objectives while using Virtix Health’s products and services. As part of the Payer Strategy & Success Management team, this role partners closely with assigned clients to drive product adoption and outcomes that support renewals, expansion, and customer advocacy. The position is remote, requires permanent work status, and employees must live and work within the continental U.S. The role is highly collaborative and uses video meetings on MS Teams; travel is likely to be up to 10%.

Requirements

At least 5 years of overall experience.
At least 3 years of customer relationship or account management experience; healthcare industry experience is preferred.
Ability to communicate effectively with clients about products, service delivery, and related information.
Demonstrated success managing customers, including renewals and service expansion opportunities.
Ability to understand the healthcare industry and analytics-based IT solutions.
Problem-solving skills and strong communication and interpersonal skills.
High accuracy and attention to detail.
Ability to capture, understand, manage, and resolve questions and issues.
Ability to manage expectations, create high levels of customer satisfaction, and convey client needs effectively to internal stakeholders and functions.
Bachelor’s degree or equivalent experience in a related field.
Permanent work status and residence and work location within the continental U.S.

Nice To Haves

Customer relationship or account management experience in the healthcare industry.

Responsibilities

Create and execute strategic account plans for each customer, including the current state, target future state, timeline, and plan to drive adoption, outcomes, renewals, expansion, and advocacy.
Prepare and lead recurring customer meetings, including quarterly business reviews and executive business reviews, demonstrating understanding of customer goals and communicating the value delivered by Virtix Health’s products and services.
Execute plans to increase adoption, utilization, and engagement with Virtix Health’s products and services.
Proactively identify risks to customers achieving their stated goals and influence internal and external stakeholders to drive outcomes.
Manage customer renewals and growth opportunities, and identify expansion opportunities.
Build and foster senior-level relationships with customer leadership and decision makers.
Partner with customer stakeholders to understand their goals and provide guidance and recommendations to help them achieve desired outcomes.
Identify and drive expansion opportunities across Virtix Health’s complete portfolio of products and solutions.
Develop and maintain in-depth knowledge of Virtix Health’s products, services, and delivery processes, particularly risk adjustment and clinical quality offerings.
Comply with Virtix Health’s policies, procedures, and mission statement.
Adhere to confidentiality and HIPAA requirements concerning data handled and services rendered.
Fulfill other responsibilities or duties reasonably assigned to support the company’s operational and financial success.