Client Success Manager for a Love Coaching Company- West Coast Hours

Love Strategies, Inc.

3h•Remote

About The Position

We are a dynamic team dedicated to transforming lives through our innovative love coaching programs, Love Accelerator and Lux. We empower individuals in their personal development and relationship goals. We seek a proactive and empathetic Client Success Manager to join our passionate team. You’ll be part of a supportive and innovative environment where you can genuinely make a difference in people's lives while growing professionally. If you are passionate about helping others succeed and thrive in a fast-paced, rewarding environment, we would love you to join our team. Apply today to contribute to our mission of “Empowering Humanity to Thrive In Healthy, Loving Relationships”.

Requirements

Prior experience in client success, coaching, and/or sales.
Highly organized and conscientious.
Proactive and self-starter.
Personable.
High integrity and strong character.
Empathetic.
Passionate about the importance of high-quality relationships.
Strong interpersonal and communication skills.
Ability to handle multiple tasks and maintain attention to detail.
Proficiency in using digital tools for scheduling, communication, and customer management.
A proactive mindset always mining for opportunities rather than waiting for them to show up.

Responsibilities

Set up clients for success in the Love Accelerator program.
Monitor activity of 250+ clients to identify opportunities for further support.
Direct interaction with clients via phone/Zoom to identify key needs and develop action plans for next steps.
Qualify and ascend clients to our premium program, Lux.
Increase overall client satisfaction by facilitating a smooth transition into the program.
Remediate payment plan failures for existing clients.
Process renewals, and secure referrals and testimonials.
Manage a 40-hour weekly schedule including: Hold 6 hours of availability managed through Calendly, Engaging in community introduction responses, Conducting client welcome calls to help clients get started, Serving as the first line of customer support via text, email, voicemails, helpdesk, and community forum messages, Monitoring feedback surveys and conducting follow-ups, Setting appointments for Lux consultations, Monitoring and supporting the Lux clients’ progress, Mitigating refunds through direct communication by phone or Zoom.
Participate in regular team meetings with the lead.