Senior Client Success Manager, LawRank (An EverService Company)

EverService

10h•$65,000 - $80,000•Remote

About The Position

LawRank is hiring a Senior Client Success Manager who will serve as the primary point of contact and strategic liaison between our attorney and law firm clients and our internal marketing teams, ensuring exceptional client experiences and measurable campaign success. This role is responsible for managing and nurturing client relationships, translating performance data into actionable insights, and helping clients maximize the value of their digital marketing investments. Success in this position is driven by strong communication, analytical thinking, proactive problem-solving, and a commitment to long-term client retention and growth.

Requirements

4+ years of hands-on experience in a Client Success, Account Management, or similar client-facing role
Demonstrated experience managing client relationships and supporting performance-driven digital marketing campaigns
Strong understanding of digital marketing disciplines, including SEO, paid media, social media, email marketing, and content marketing
Proficiency with content management systems such as WordPress
Familiarity with website analytics, tracking platforms, and performance optimization best practices
Excellent communication, presentation, and relationship-building skills
Ability to manage multiple priorities in a fast-paced, collaborative environment
Strong analytical mindset with a passion for delivering outstanding client service and driving measurable results

Responsibilities

Act as the primary point of contact for attorney and law firm clients, fostering trusted partnerships and ensuring consistent, high-quality communication
Build and maintain strong client relationships by understanding business objectives, managing expectations, and delivering exceptional service
Collaborate closely with SEO, Paid Media, and other internal teams to develop effective solutions and optimize client outcomes
Monitor and evaluate campaign performance using analytics platforms and reporting tools, including Google Analytics (GA4)
Prepare and present weekly and monthly performance reports that clearly communicate results, opportunities, and strategic recommendations
Identify trends, opportunities, and areas for improvement, providing data-driven guidance to enhance marketing performance
Recommend marketing products, services, and strategies aligned with each client's goals and business needs
Proactively address client concerns, anticipate challenges, and implement solutions to support long-term account success and retention
Contribute to cross-functional initiatives that improve client satisfaction, campaign effectiveness, and overall business growth