Senior Client Success Manager

#paid•New York, NY

3d•Hybrid

About The Position

At #paid, we’re on a mission to empower creators to do what they love—create. Our marketplace connects vetted creators with some of the world’s most iconic brands, like McDonald’s, Samsung, and Disney, fostering authentic collaborations that drive real business results. We’ve built a marketplace that solves big challenges in the creator ecosystem, from fair pricing to algorithmic matching and content usage rights, ensuring every partnership is seamless and impactful. With our proprietary technology and an unwavering commitment to trust and transparency, we’re revolutionizing the way brands and creators come together to make magic. Rated #1 for customer support and managed services, #paid is leading the creator marketing space. Through innovative technology and a team of ambitious humans, we're transforming the future of the creator economy. As a Senior Client Success Manager covering our Key Accounts , you’ll be a trusted strategic advisor and operational expert for some of our most valuable brand partners. This role blends high-touch campaign execution (inclusive of Creator Management) with relationship-based account and client management. You’ll lead complex creator marketing programs from start to finish while nurturing long-term relationships with enterprise-level clients. You will not only ensure campaigns align with client objectives but also collaborate with the Client Partners on account renewal and growth. You’ll partner cross-functionally with teams like Product, Sales, Media, Analytics, and Strategy to drive exceptional outcomes, retain and grow key accounts, and shape how #paid works with its largest customers.

Requirements

You have experience in digital and creator marketing and a strong understanding of social media platforms
You have at least 5 years of experience in a client-facing role, ideally with key or enterprise-level accounts
You’ve owned commercial targets such as revenue retention, upsell quotas, or account growth goals

Nice To Haves

Experience working with enterprise-level clients in agency, or creator tech is highly preferred

Responsibilities

Oversee and execute campaigns for larger, strategic accounts with enterprise-level complexity
Build and maintain strong relationships across multiple client stakeholders and departments, acting as a strategic advisor to internal initiatives and broader marketing objectives
In partnership with sales leads you will identify, qualify, and pursue upsell and expansion opportunities across your book of business (100% existing clients)
Own and drive client happiness through: fast response times to inquiries, maintaining professionalism in all interactions, and ownership of individual NPS scores
Understand and consult on internal client processes, pain points, and bottlenecks to align #paid's approach to their strategic priorities
Manage multiple programs simultaneously with periods of varying workload and complexity
Proactively identify process inefficiencies and knowledge gaps, collaborating with peers and your Team Manager to implement improvements
Partner closely with cross-functional internal stakeholders to ensure timely delivery, feedback resolution, and continuous improvement
Collaborate with Sales on customer growth and expansion by providing insights, surfacing opportunities, and presenting value-based solutions
Maintain accurate records in Salesforce and other internal systems to track account health, campaign details, and revenue opportunities
Execute campaigns with minimal oversight, resolving issues and meeting or exceeding client objectives
Develop and present data-driven recommendations to support account growth and retention
Address client concerns proactively, leveraging data and internal experts as needed
Seamlessly manage creator relationships and campaigns to deliver operational excellence
Consistently meet and exceed KPIs across satisfaction, retention, and revenue metrics
Be flexible and available for in-person meetings as needed, whether for internal events or key customer meetings