Client Success Manager - West

Pregis

6d•Remote

About The Position

The Client Success Manager is a hybrid player-coach and customer-facing leader responsible for regional execution of Client Success strategy. This role develops Client Success Specialists and Packaging Specialists, owns retention activities, prioritizes initiatives, and ensures disciplined execution across Strategic, Enterprise, and Corporate AM&B accounts.

Requirements

Bachelor’s degree in Business, Engineering, Packaging, Supply Chain, or related field.
Experience in Client Success, Account Management, or Operations.
Exceptional written and verbal communication skills
Strong change-management and stakeholder-influence skills.

Nice To Haves

Lean Six Sigma Belt or Project Management (PMP) Certificate a plus
Proven people-leadership and project prioritization experience a plus.

Responsibilities

Lead, coach, and develop Client Success Specialists and Packaging Specialists within the assigned region.
Establish execution standards, prioritization, and accountability across customer sites.
Build strong relationships across multiple customer stakeholders to create a barrier to competition and reduce churn risk from customer turnover.
Serve as the primary regional escalation point for Client Success.
Own retention execution for Strategic, Enterprise, and Corporate AM&B customers.
Lead customer ramp following launches, automation deployments, and major changes.
Partner with the Sales Directors and Account Managers on at-risk accounts.
Prioritize and manage regional projects and initiatives concurrent with other responsibilities.
Drive adoption of Client Success vision, processes, and operating cadence.
Establish a scalable model for major initiatives (multi-site deployments, standardization programs, high-impact implementations) including milestones, risk management, and stakeholder communications.
Use analytic skills to leverage C4C and Tableau to manage performance and communicate data driven insights.
Enable Sales teams by owning post-sale execution and adoption.
Partner cross-functionally with Manufacturing, Engineering, Operations, and Field Service.
Lead change management for customers and internal teams.