Client Success Manager
About The Position
Client Success Manager About Olomana Loomis ISC We're a full-service consulting, marketing, and communications firm that works across business, government, nonprofits, and campaigns - and we move fast. Our clients come to us when they're ready to level up, and we bring the strategy, creativity, and execution to make it happen. If you're someone who thrives at the intersection of big-picture thinking and getting things done, you'll fit right in. The Role We're looking for a Client Success Manager who genuinely loves building relationships and seeing projects through from idea to impact. You'll be the connective tissue between our clients and our internal teams — making sure nothing falls through the cracks and that every engagement delivers real, measurable value. You'll report directly to our President and CMO and work alongside our digital, marketing, communications, and creative teams every day.
Requirements
- Bachelor’s degree in Marketing, Communications, Advertising, Marketing, Business, or related field.
- 5+ years of progressive experience in client service, account management, or marketing.
- Agency experience in industries such as healthcare, education, construction/building supplies, or financial services desirable.
- Strong analytic skills to assess campaign performance and data insights.
- Solid understanding of digital and integrated marketing strategies.
- Proficient in Google and Microsoft Suites.
- Exceptional attention to detail with strong writing, math, and problem-solving abilities.
- Leadership and team-player qualities, with an entrepreneurial spirit and mature mindset.
- Excellent interpersonal communication and relationship-building skills.
Nice To Haves
- Knowledge of Hawai‘i’s history, culture, and marketplace.
- Experience in: Strategic planning & data analysis
- Market research
- Media analysis
- Direct marketing (B2C and/or B2B)
- Social media
- Inbound marketing
- Copywriting, message development, or business writing
- Fluency in Japanese, a plus
Responsibilities
- Own the client relationship
- Be the go-to person for your clients - keeping them informed, aligned, and confident throughout every engagement
- Build trust through consistent communication, honest updates, and a track record of results
- Stay ahead of issues before they become problems, and handle them with clarity and professionalism when they arise
- Drive strategic outcomes
- Turn client goals into clear briefs and actionable success plans
- Track campaign performance, read the data, and make recommendations that move the needle
- Connect the dots between what clients need and what our teams can deliver
- Keep projects moving
- Manage timelines, budgets, and milestones in close collaboration with account directors
- Coordinate across creative, digital, and production teams to keep work flowing
- Handle vendor relationships where needed, balancing quality with cost efficiency
Benefits
- Parking subsidy or monthly bus pass
- 401(k) with company match
- Year-end performance bonus
- Paid vacation, holiday, and sick leave
- Professional development support
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
