Client Success Manager

Kochava•Sandpoint, ID

About The Position

Kochava is seeking a Client Success Manager (CSM) to join their Product Operations team. This role is crucial in the dynamic mobile user tracking and attribution market, offering significant opportunities for personal and professional growth. The CSM will contribute to high-impact projects at an exciting time for Kochava, a company known for its innovation, high growth, and customer focus in a large global market. The ideal candidate is energetic, self-managed, experienced in managing complex customer relationships, and possesses excellent presentation, listening, organization, and contact management skills. The Client Success Manager will act as a trusted strategic and technical advisor to Kochava clients, guiding them through their entire measurement and data strategy lifecycle. This position bridges technology, digital marketing, and client advocacy, assisting brands, agencies, and publishers in maximizing the value of the Kochava platform within an evolving, privacy-first ecosystem.

Requirements

BS or BA degree preferred, or equivalent professional experience.
2+ years of relevant experience in Account Management, Client Success, Technical Support, or a related technical role — preferably within SaaS, AdTech, or MarTech.
Foundational understanding of mobile measurement, digital advertising ecosystems, and attribution methodologies (last-touch, multi-touch, incrementality).
Working knowledge of mobile platforms (iOS, Android), app ecosystems, SDKs, and internet protocols.
Hands-on experience with data tools including Excel, SQL, and/or relational databases; familiarity with BI tools (Tableau, Looker, etc.) is a plus.
Familiarity with the evolving privacy landscape and privacy-preserving measurement frameworks.
Experience working with data management platforms (DMPs), customer data platforms (CDPs), or data clean room environments is a plus
Strong organizational, analytical, and problem-solving skills with the ability to manage a high volume of accounts and competing priorities under deadline.
Proven ability to work both independently and collaboratively in a fast-moving, distributed team environment.
Self-starter mentality with demonstrated ownership of client outcomes and a bias toward action.
Effective written and verbal communicator, comfortable presenting to both technical engineers and C-suite marketers.
Experience with CRM platforms (Salesforce, HubSpot) and project management tools (Asana, Jira) preferred.
Comfortable leveraging AI-powered tools (such as ChatGPT, Copilot, or similar platforms) to enhance productivity, draft client communications, synthesize data insights, and accelerate problem-solving in day-to-day workflows.
Familiarity with how AI and machine learning capabilities are being applied within digital marketing and measurement platforms and the ability to help clients understand and contextualize AI-driven features within Kochava's product suite.

Nice To Haves

Experience with BI tools (Tableau, Looker, etc.) is a plus.
Experience working with data management platforms (DMPs), customer data platforms (CDPs), or data clean room environments is a plus
Experience with CRM platforms (Salesforce, HubSpot) and project management tools (Asana, Jira) preferred.

Responsibilities

Build and nurture deep client relationships that drive retention, trust, loyalty, and long-term platform reliance serving as the client's primary point of continuity within Kochava.
Proactively guide customers through onboarding, platform adoption, and ongoing optimization to ensure measurable success with Kochava's measurement, attribution, and audience solutions.
Provide expert technical support and strategic direction across Kochava's core product suite, including mobile attribution, CTV/OTT measurement, audience segmentation, and data optimization capabilities.
Help clients navigate the evolving privacy landscape, including Apple's App Tracking Transparency (ATT), SKAdNetwork, GDPR/CCPA compliance, while helping to translate these complexities into actionable strategies.
Serve as a bridge between technical and non-technical stakeholders, communicating complex measurement and attribution concepts clearly across marketing, engineering, analytics, and executive audiences both orally and in writing.
Technically troubleshoot client-facing issues with urgency and precision, escalating appropriately while maintaining transparent, timely communication throughout resolution.
Partner with clients to understand their unique business objectives and media strategies, mapping Kochava's capabilities to their goals across paid media, organic growth, and cross-channel attribution.
Collaborate cross-functionally with Kochava's Product, Engineering, and Data Science teams to advocate for client needs and surface market feedback that informs the product roadmap.
Accurately document all client communications, timelines, deliverables, and escalations within CRM and project management systems in a fast-paced environment.
Maintain consistent, proactive engagement with a portfolio of accounts, demonstrating current market knowledge, platform expertise, and an understanding of the client's competitive landscape.