Client Success Manager, Sr.

Prismatik•Irvine, CA

39d•$29 - $30

About The Position

This role focuses on nurturing relationships with existing customers to drive sales, ensure customer satisfaction, and promote product adoption. The Client Success Manager will act as the primary point of contact, addressing customer needs, suggesting relevant products, and educating them on product features. The position also involves identifying new business opportunities and maintaining industry knowledge.

Requirements

Minimum of three (3) years of experience in sales.
Minimum of two (2) years of customer service experience.

Nice To Haves

Bachelor’s degree preferred.
Previous experience in the dental industry or medical device industry a plus.

Responsibilities

Interacts with and provides support to existing customers primarily by phone to increase sales of Company products.
Acts as primary liaison between customers and the company; maintains positive client relations and ensures customer needs are met in a manner that is sustainable and beneficial.
Drives adoption and usage of Company products.
Drives course registrations to Company events.
Cultivates and builds continuing relationship and customer experience with client by following up and ensuring all concerns are addressed and needs are met.
Analyzes choices of customers’ designated services and purchase history to suggest suitable products.
Upsells and cross-sells compatible products to customers; demonstrates how certain products can enhance customer’s current success.
Educates Customers on production information including function, specifications, purpose, and product design developments.
Manages and responds to customer concerns and problems.
Identifies and utilizes best practices to achieve sales results.
Attains sales deals and achieves high levels of customer satisfaction.
Develops and maintains contacts within industry to provide information and remain abreast of competitors’ activities.
Creates and confidently delivers sales pitch that highlights the superiority of the company’s products and builds brand awareness.
Maintains initiative to discover and attract new business in a manner that is professional, efficient, and honest.
Sponsors seminars and continuing education programs as well as provides studies and product information to customers as necessary.
Arranges and provides shipment and demonstration of products by sales personnel.
Performs other related duties and projects as business needs require at the direction of management.