Client Success Manager, Canada (Bilingual – English/French)

Strider Technologies

2d•Hybrid

About The Position

Strider Technologies delivers strategic intelligence that helps organizations make faster, more confident decisions in an increasingly complex global environment. Using cutting-edge AI and proprietary methodologies, we transform open-source data into actionable insights that help protect technology, talent, and supply chains from nation-state risks. As the Client Success Manager for Canada, you will own and grow Strider’s portfolio of clients across higher education, commercial organizations, and public sector partners. Serving as the primary strategic advisor for Canadian accounts, you will help clients maximize the value of Strider’s platform while building trusted, long-term relationships that drive adoption, retention, and expansion. This role is ideal for someone who enjoys partnering with executive stakeholders, navigating complex client environments, and helping organizations solve mission-critical challenges. You’ll collaborate closely with Sales, Intelligence, Product, and Support teams to deliver exceptional client experiences while expanding Strider’s impact throughout Canada.

Requirements

7+ years of experience in Customer Success, Consulting, Account Management, or another client-facing role with a demonstrated track record of driving customer outcomes and retention.
Fluency in both English and French, with exceptional written and verbal communication skills in both languages.
Experience managing enterprise or strategic customer relationships, preferably within higher education, commercial, or public sector organizations.
Ability to build trusted relationships with executive leaders and diverse stakeholder groups.
Strong organizational and project management skills with the ability to manage multiple client engagements simultaneously.
Demonstrated ability to quickly learn new technologies and translate complex concepts into practical guidance for clients.
Experience working with SaaS platforms or technology-enabled solutions.
Willingness to travel up to 25% throughout Canada and occasionally within North America.

Nice To Haves

Familiarity with research security, geopolitical risk, due diligence, compliance, or enterprise risk management programs.
Experience supporting customer renewals, account growth, and expansion initiatives.
Previous experience collaborating with sales teams on strategic account planning.
Additional language proficiency in Mandarin, Russian, or Farsi.

Responsibilities

Own the complete customer lifecycle for Strider’s Canadian client portfolio, including onboarding, implementation, user enablement, executive business reviews, renewals, and ongoing success planning.
Serve as the primary strategic advisor for clients across higher education, commercial, and public sector organizations.
Build strong executive relationships and develop success plans aligned with each client’s strategic priorities.
Monitor account health and proactively identify opportunities to improve adoption, engagement, and long-term client outcomes.
Deliver training and best practices that enable clients to maximize the value of Strider’s platform.
Help clients apply Strider’s intelligence and platform capabilities to address research security, geopolitical risk, third-party due diligence, supply chain resilience, and other strategic priorities.
Deliver thoughtful recommendations that help clients strengthen their security and decision-making capabilities.
Partner with Product, Intelligence, and Engineering teams to communicate client feedback and influence future product enhancements.
Serve as a trusted voice of the customer, advocating for client needs across the organization.
Identify opportunities to expand Strider’s footprint within existing Canadian accounts by aligning additional capabilities to evolving client needs.
Partner closely with Sales on renewals, account planning, and expansion opportunities.
Support executive engagements, client events, and reference opportunities that strengthen strategic relationships.
Contribute to account strategies that improve client retention and long-term growth.
Maintain accurate account documentation, success plans, and customer health metrics.
Coordinate cross-functionally to resolve client questions and deliver a seamless customer experience.
Handle sensitive client information with professionalism, discretion, and integrity.
Anticipate client needs, respond with urgency, and consistently deliver an exceptional client experience.