Client Success Coordinator- Web Department

PostcardMania • Clearwater, FL

1d • Onsite

About The Position

Founded in 1998, PostcardMania is about making small business marketing better, smarter, and a whole lot more fun! We're proud to be one of Tampa Bay's Top 100 Workplaces, and as an Inc. 500 marketing powerhouse, we’ve built a team of over 350 amazing people and continue to expand our impact. When entrepreneurs want to see real results, they turn to us!

Your Mission
To “WOW!” our clients by contacting each client, gathering the resources needed to create their web product, and help them at every step of the way until their product is completed. You’d be their point of contact right after they purchase their order, all the way until completion. This includes being the liaison point between the customer and our design team, printing and programming process. (We teach you everything you need to know about all of these things so don’t fret!)

This is a fast-paced position and requires a lot of multi-tasking. This is a customer-facing position and requires a drive to deliver excellent service to our clients. The Web Service Reps must be very detail-oriented and organized to ensure the client’s deadlines are met. It can also be challenging to get customers to respond at times. This position is responsible to ensure that customers are serviced perfectly and are very happy with their order!

Ultimately, we strive for top-notch customer service.

Requirements

• Ability to adapt to new software that you will use consistently throughout the day.
• Detail-oriented!
• Positive outlook that can be felt by our customers and our co-workers.
• Reliable and responsible; the customer and the company count on this.
• Strong organizational skills are a must!
• Ability to coordinate data coming from various sources
• Ability to multi-task and correctly prioritize without stressing out!
• Must be able to keep composure if there's a tight deadline or pressure.
• Excellent team player and willing to help others as needed.

Nice To Haves

• Basic HTML and graphic design knowledge is preferred

Responsibilities

• Contact each client, gather the resources needed to create their web product, and help them at every step of the way until their product is completed.
• Serve as the point of contact for clients from order purchase until product completion.
• Act as a liaison between the customer and the design team, printing, and programming process.
• Ensure clients are serviced perfectly and are very happy with their order.

Benefits

• Medical, dental and vision
• 401K
• Short- and Long-Term Disability
• Paid Vacation time that increases with longevity
• 6 paid holidays (NY Day, Memorial Day, 4th of July, Labor Day, Thanksgiving and Christmas)
• Amazing company culture that provides a relaxed yet super productive and challenging work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed