(Hybrid) Client Success Coordinator

NFP Corp•Chesterfield, MO

3d•$38,500 - $61,600•Hybrid

About The Position

As a Client Success Coordinator at Valued Pharmacy Services, your role extends beyond traditional client management. You will be a pivotal link between our clients, prescription benefit consulting, and clinical program management. This dynamic position involves close collaboration with analytics, consultants, and external partners to optimize prescription benefit programs and ensure the flawless integration of clinical initiatives.

Requirements

Bachelor’s degree or equivalent experience, Certified Pharmacy Technician (CPhT), or other healthcare credentials preferred.
1-3 years’ experience in pharmacy, benefit management, healthcare, or related industry experience preferred.
Ability to effectively communicate both verbally and in writing.
Diligence to proactively expand abilities, resolve issues, or get past roadblocks.
Ability to foster positive working relationships. Use of a communication style that enhances high levels of engagement.
Ability to follow-through, meet deadlines, and strive to exceed goals.
Ability to look beyond the obvious, probe and provoke thoughts on alternative solutions.
Ability to use or learn technology needed to perform role. To include but not limited to the Microsoft suite of applications: Teams, Excel, Word, Outlook, and PowerPoint.
Flexibility to embrace continuous change and remain positive in times of uncertainty or stress.
Ability to apply basic mathematical concepts such as percentages, adding, subtracting, multiplying and division.
Ability to follow company confidentiality requirements as well as with HIPAA and other applicable government regulations.

Responsibilities

Facilitates member and specialty pharmacy calls, enrollment in copay card programs, runs accumulator reports, performs daily auditing of specialty claims, triggers member letters, updates copay card program tracker with max dollar funds for the Specialty Copay Assistance Program (SCAP).
Helps find financial assistance for specialty members that are either excluded from specialty benefit or enrolled in Direct Procurement Solutions (DPS) for the Patient Assistance Program.
Identifies new Individual Medication Management (IMM) drug utilizers, sends member letters, and updates and maintains the IMM list in CRM Zoho.
Manages client and broker reporting requests, supports consultants in the creation of client performance reviews, and aggregates PBM and consulting outcomes.
Manages data platform integrity via monthly audits of eligibility, and missing or incorrect data in the system, and collaborates with the BI team to resolve errors.
Maintains CRM Zoho via monthly updates of missing or modified information to ensure the most current status and documentation is captured in the system for each client.
Sends weekly AI Alert Emails to brokers and clients on identified high dollar claims, new specialty and new non-specialty high dollar claims, and other outliers in their utilization.
Collaborates with PBM partners to resolve advanced member issues, plan issues, reporting issues, etc. through case management.