Client Success Manager

Simply Wall St

1d • Remote

About The Position

We're looking for a Client Success Manager to support the delivery of high-quality partner campaigns and contribute to the growth of Simply Wall St's Audience business. Working closely with the Chief Operating Officer and Partnerships Manager, you'll coordinate campaign operations from content creation through to publication, support reporting and client-facing materials, and help ensure projects are delivered smoothly across internal teams and external stakeholders. This role is ideal for someone who enjoys organisation, project coordination, and problem-solving, and is looking to gain hands-on experience across partnerships, content marketing, campaign operations, and financial markets. As the B2B team continues to grow, high-performing candidates may have the opportunity to progress into customer success or sales roles.

Requirements

• High capacity - comfortable owning a heavy, varied admin workload without dropping detail.
• Strong written and verbal communication - a genuine enjoyment of writing is a real plus.
• Familiar with ad-serving platforms (e.g. Kevel) or a fast aptitude to learn one and own it.
• Adaptable, self-driven and able to manage multiple priorities in a fast-paced environment.

Nice To Haves

• Familiar with CMS platforms and email marketing tools is advantageous.
• Experience with Braze or similar marketing automation software is desirable.
• Experience in financial markets and investing is a bonus, but not a must-have.

Responsibilities

• Coordinate with the Editorial team, and external writers, analysts, and content creators to ensure content progresses through review and publication on schedule.
• Action client feedback and ensure revisions are implemented prior to publication.
• Track campaign timelines and proactively follow up on outstanding deliverables.
• Support the timely delivery of partner campaigns across all publishing channels.
• Act as the business owner and administrator of the Kevel ad platform — the go-to person for anything Kevel-related.
• Set up, traffic, manage, and remove campaigns and ad placements.
• Maintain platform hygiene: naming conventions, configurations, flight dates, and inventory.
• Troubleshoot delivery and serving issues, and act as the point of contact for internal teams needing platform support.
• Document processes and keep platform knowledge current as campaigns and requirements evolve.
• Prepare monthly campaign performance reports.
• Compile campaign metrics and client-ready reporting presentations.
• Support post-campaign analysis and documentation.
• Assist with the preparation of sales decks, proposals, and client presentations.
• Help maintain sales collateral, case studies, and marketing materials.
• Support the team with administrative and operational tasks as required.

Benefits

• Flexible Remote Working: Work where you are most productive
• Simply Stop: Time is one of the most valuable commodities, so we stop working early on Fridays
• Share Club: We provide a subscription to SWS, cash for you to invest & regular sessions to discuss stocks and investment ideas
• Parental Leave Policy: With a supportive return to work option
• Learning & Development Fund: We invest in your growth
• Team Events & Hackathons: An opportunity for everyone to come together and push what is possible

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed