Client Success Manager
About The Position
A client success manager is exactly how it sounds — an account manager who ensures our clients are happy, taken care of, and thriving. When our clients succeed, Nextep succeeds. If you’re solutions-oriented, enjoy coming up with strategies, and love working with people, you should apply! A day in the life of our client success managers typically includes working closely with other departments to ensure client satisfaction, maintaining client relationships, visiting clients in their offices, and gathering feedback. As our clients' dedicated account manager, you’ll advocate for their continued success with Nextep as a partner. Ideally, you’re a rockstar communicator, because you’ll often be the liaison between our clients and their service teams at Nextep.
Requirements
- You have a strong heart for the best customer experience.
- You have experience in successfully working with challenging high-level officials within organizations.
- You have a high school diploma or equivalent.
Nice To Haves
- Ideally, a bachelor’s degree is something you’ve crossed off your list.
Responsibilities
- Monitor client satisfaction and engagement, proactively identifying opportunities for improvement and taking action to address issues or concerns
- Conduct regular check-ins and meetings with clients to understand their HR needs, address concerns, and provide proactive support and guidance
- Track and report on key performance metrics, including client satisfaction, retention, and revenue growth, to measure the success of client relationships
Benefits
- 100% paid health, vision, and dental insurance for employees
- Up to 12 weeks of paid parental leave
- 401(k) matching
- CSM Bonus
- Employer paid telehealth services, including mental health resources
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
