Client Success Manager

LINQ • Denver, CO

3d • $75,000 - $80,000 • Hybrid

About The Position

We are seeking a dynamic and customer-focused individual to join our team as a Senior Client Success Manager. In this role, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success, adoption, and satisfaction with our products and services. You will serve as a trusted advisor and strategic partner, driving outcomes that foster long-term retention, expansion, and advocacy.

Requirements

• Bachelor's degree in Business Administration, Communications, or a related field.
• 3-5 years of experience in a client-facing role, preferably in account management or customer success.
• Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Proven track record of managing client relationships and driving customer satisfaction.
• Demonstrable self-starter, curious, and solution focused
• Excellent problem-solving skills and the ability to think strategically to identify opportunities for client success.
• Experience working in a fast-paced environment with the ability to adapt to changing priorities.
• Expert level time management & prioritization skills
• Proficiency in CRM software (e.g., Salesforce) and other relevant tools is a plus.
• Strong collaboration mindset & capabilities; Comfortable with asynchronous remote work
• K12 Experience Preferred, but not required
• Must be able to travel 20-25%

Responsibilities

• Develop and maintain strong relationships with assigned clients, serving as their primary point of contact. Understand their business objectives and proactively address their needs to ensure overall satisfaction and success.
• Create and execute strategic account plans to enhance client retention, expand opportunities, and achieve positive business outcomes.
• Own the customer renewal process end-to-end, including proactive communication, contract discussions, and uplift negotiations. Partner cross-functionally to ensure a smooth renewal experience and identify expansion potential early in the lifecycle.
• Identify, qualify, and generate upsell and cross-sell leads through data insights, client conversations, and strategic account planning. Collaborate with sales partners to drive incremental revenue and expand product adoption across client organizations.
• Recognize and promote paid training engagements that enhance client success, deepen product expertise, and strengthen long-term value. Partner with internal enablement and services teams to scope and coordinate delivery.
• Support clients in adopting and optimizing payment solutions, ensuring they are leveraging all available features to meet their needs effectively.
• Drive product enablement by offering proactive recommendations, facilitating training sessions, and providing resources to ensure clients fully understand and utilize our products.
• Oversee and coordinate the delivery of services, ensuring all client engagements are handled efficiently and meet or exceed expectations.
• Manage communications during incident resolution and escalations, ensuring clients are kept informed, and issues are addressed promptly and effectively.
• Document and analyze client churn or post-mortem cases to identify trends, learnings, and opportunities for improvement.
• Conduct regular check-ins with clients to review their progress, gather feedback, and identify areas for improvement. Schedule and facilitate Quarterly Business Reviews (QBRs) as needed.
• Act as an advocate for the client within the company, ensuring their feedback is effectively communicated and acted upon.
• Partner with sales, product, and support teams to address client needs, gather insights, and drive continuous product enhancement.
• Monitor client usage and performance metrics, proactively addressing any issues or concerns to ensure a positive client experience.

Benefits

• Competitive base salary of $75,000-$80,000
• 4% bonus
• Work remote from one of our eligible states across the US, or if you’re near Austin three days in office a week!
• 401(k) plan with a 4% employer match on total earnings
• Performance bonus or target sales commission
• Flexible Open Paid Time Off Plan
• Paid Parental Leave
• Ten Paid Corporate Holidays
• 16 paid volunteer hours
• Medical, dental and vision coverage
• Low deductible PPO and pair with an FSA or a HDHP with a sweet HSA – with contributions from LINQ
• Dental perks that even cover braces for the kiddos
• Employer-paid Short-Term Disability, Long Term Disability, Basic Life, and AD&D insurance
• Gym reimbursements
• Travel assistance
• Employee assistance
• Pet insurance options
• Referral bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Senior