Client Success Associate NCE (Portuguese) Remote opportunity

Gartner•Irving, TX

7d•$53,000 - $77,000•Remote

About The Position

The Client Success Associate supports Gartner’s Client for Life Philosophy by ensuring clients receive value beyond their investment. The role involves understanding clients’ business priorities and challenges, onboarding clients, demonstrating the value of Gartner services, and encouraging engagement with products used by large client teams. Associates manage relationships with clients across seniority levels and business functions, helping them use their Gartner subscriptions successfully and supporting customer satisfaction, retention, and growth.

Requirements

At least 6 months of relevant professional and/or internship experience.
A proven track record of success and a passion for delighting clients.
Strong communication, collaboration, prioritization, critical-thinking, and influencing skills.
Bilingual in English and Portuguese.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Build, develop, and manage relationships with clients ranging from senior C-level leaders to more junior professionals across IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales.
Help clients successfully utilize their Gartner subscriptions to support customer satisfaction, retention, and growth.
Introduce Gartner services and capabilities to new clients and communicate their value to decision makers.
Facilitate client calls and engagements to uncover client priorities and recommend actions that deliver value and return on investment.
Collaborate with internal Gartner partners to overcome obstacles and maximize value for clients.
Review the client book of business regularly, including performance and key client engagement metrics.