Client Success Associate

Fooda•Abilene, TX

2d•$55,000 - $60,000•Onsite

About The Position

Fooda pioneered the concept of rotating popup restaurants inside offices. Today, we operate in 45 cities with over 100 million meals served and continue to grow rapidly. Powered by technology and a network of 1500+ restaurants, we feed hungry people at work through a platform of unique food programs located within companies, office buildings, hospitals, schools, distribution centers, and more. At Fooda, we believe a workplace food program should be something employees love and look forward to every day. As a Client Success Associate you will play a key role in managing day-to-day operations for the Abilene, TX. Your “North Star” is delivering a consistently exceptional lunch experience for our clients and their employees. You will work closely with the Manger of Client Success and serve as the primary point of contact for clients, restaurants, and support the launch of new locations.

Requirements

2+ years of work experience focused on client-success, account management, hospitality, and/or food service.
You love process, work fast, and care about the details
You are savvy with technology and will be comfortable in a fast-paced environment.
You are optimistic in the face of problems and know that you’re capable of finding solutions.
You’re hands-on and love getting into the weeds.
You can lift and carry up to 40 lbs. and stand for up to two hours.
You have strong communication skills and are comfortable giving direction.
Must be authorized to work in the United States on a full-time basis.

Nice To Haves

Experience managing part-time or full-time staff preferred but not required.

Responsibilities

Assist in managing daily Fooda operations of the Abilene market.
Serve as the client-facing point of contact, including day-of support and communication, recurring meetings, and Business Reviews.
Lead the successful launch of new accounts, including coordinating with client contacts, conducting on-site walk-throughs, and managing internal systems setup and on-site implementation.
Regularly visit client locations to audit restaurants, gather feedback from customers, and build strong relationships with clients.
Coordinate site evaluations and inspections with health department.
Collaborate closely with your team to deliver a consistently excellent service experience that meets and exceeds client expectations.