Client Success Associate

ENERGY worldnet • Decatur, TX

2d • $45,680 - $65,000 • Hybrid

About The Position

At Energy Worldnet (EWN), we deliver innovative technology solutions that empower our clients and support the future of the energy industry. Our SaaS platform helps organizations operate more safely, efficiently, and compliantly. We are seeking a motivated and customer‑focused Client Success Associate to support client satisfaction, platform adoption, relationship building, and revenue growth through a structured, progressive development program. This role is ideal for individuals who enjoy problem‑solving, customer engagement, and growing their skills within a collaborative, fast‑paced environment. If you’re passionate about customer service, learning new systems, and building a foundation for long‑term career growth, we’d love to hear from you!

Requirements

• High School Diploma or equivalent
• 1+ year of customer‑facing experience (with increasing responsibility as proficiency grows)
• Excellent verbal and written communication skills
• 2+ years of general computer usage, including web‑based applications and Microsoft Office or related tools
• Strong customer service and relationship‑management skills, including the ability to manage escalations and deliver customized solutions
• Ability to independently assess and resolve complex customer scenarios using sound judgment and critical thinking

Nice To Haves

• Bachelor’s degree or equivalent work experience
• Experience in customer service, account management, or sales environments (including KPIs, quotas, or structured pre‑/post‑client activities)
• Experience using a CRM system (Salesforce or equivalent), particularly as responsibilities expand to advanced support or business development work
• Experience working in a SaaS business model
• Experience in the oil, gas, or energy industry

Responsibilities

• Provide timely, professional customer service by responding to inbound client calls and inquiries, resolving issues or routing requests appropriately
• Serve as a primary point of contact for assigned or key clients, including ownership of escalated customer service issues and delivery of customized solutions
• Support clients in navigating and effectively using the platform through system walkthroughs, tailored guidance, and best‑practice recommendations to drive adoption and value realization
• Apply critical thinking, communication, and interpersonal skills to independently resolve complex customer issues and ensure high levels of client satisfaction
• Collaborate with cross‑functional internal teams, peers, partners, and resellers to resolve client challenges and improve service delivery and operational efficiency
• Prepare and deliver client‑facing reports, presentations, or demonstrations that communicate platform features, benefits, updates, and measurable outcomes
• Contribute to revenue generation and customer retention through proactive client engagement, including identifying appropriate upsell and cross‑sell opportunities
• Lead or support special projects and cross‑functional initiatives, contributing insights and recommendations that support operational and strategic goals
• Mentor and support other Associates by sharing platform knowledge, customer service best practices, and issue‑resolution techniques, as appropriate
• Perform other related job functions as assigned

Benefits

• Medical, Dental, and Vision plans — EWN covers upfront costs for employees and eligible dependent children
• Voluntary benefits (life insurance, short‑term disability, etc.)
• Retirement plan with company match (up to 4%)
• Flexible Spending Accounts (Health & Dependent Care)
• Health Reimbursement Account (HRA)
• Employer‑paid Life and AD&D Insurance
• Paid Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED