Client Success Associate

ITA Group Inc • Des Moines, IA

2d • Hybrid

About The Position

The Client Success Associate (CS Associate) assists with Engagement Solutions project planning and delivery, internal and client-facing meetings and communications, reporting and other project and program-related support tasks. The successful candidate will have experience with customer service skills, project management and marketing operations. The CS Associate provides administrative and detail-oriented task support to Client Success Managers to ensure clients’ needs are being met throughout the program life cycle.

Requirements

• Bachelor’s degree in marketing, advertising, management, business administration, communications, or a related field preferred (or equivalent experience).
• 0–3 years of professional experience in operations, coordination, or administrative support; professional services or service-related industry background preferred.
• Strong working knowledge of Microsoft Office (Word, Excel, PowerPoint).
• Proficiency with CRM platforms, project management tools, and business reporting software applications.
• Excellent business writing and presentation skills.
• Strong written communication skills for clear and concise documentation and routing.
• Ability to listen, understand, and respond effectively to internal and external client needs.
• Team-oriented mindset with flexibility and collaboration skills.
• Effective organizational, time management, and attention-to-detail skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong problem-solving and decision-making skills, with an emphasis on solution development.
• Demonstrates urgency, ownership, and accountability in daily responsibilities.
• Commitment to delivering high-quality work consistently.
• Willingness to work the time necessary to complete projects and meet deadlines.

Nice To Haves

• Customer service skills
• Project management experience
• Marketing operations experience

Responsibilities

• Assists with Engagement Solutions project planning and delivery.
• Supports internal and client-facing meetings and communications.
• Provides reporting and other project and program-related support tasks.
• Provides administrative and detail-oriented task support to Client Success Managers.
• Ensures clients’ needs are being met throughout the program life cycle.
• Identifies and offers process improvements that support client success efforts.

Benefits

• Healthy retirement contributions
• Health insurance
• Dental insurance
• Vision insurance
• Paid parental leave
• Flexible work arrangements
• Volunteer Time Off
• Paid sabbaticals
• Anniversary awards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level