Client Success Associate : Sri Lanka (Remote)

Ekwa Marketing

1d•Remote

About The Position

We are looking to recruit a Client Success Associate who values the opportunity to work from home and grow their career. This is a 100% virtual company role, offering a flexible work schedule within specific time frames to accommodate U.S. clients. The role involves building and maintaining strong client relationships, resolving issues, and providing regular updates. You will gain exposure to international clients and opportunities for growth in marketing, working within a diverse global team.

Requirements

Prior experience in communicating with clients (particularly in the dental field).
Strong organizational and time management skills.
Ability to perform effectively in a fast-paced, high-demand work environment.
Fundamental computer literacy and knowledge of using ZenDesk, Zoom, Monday.com, Google Spreadsheets, the Call Tracking Application, and other necessary software and applications.
Ability to come up with innovative strategies to increase client productivity and development.
Strong verbal and written communication skills in English.
Attention to detail and commitment to quality work.
Knowledge of every aspect of the coaching business and KPIs (except marketing & sales).

Nice To Haves

Opportunities for growth and knowledge in marketing.

Responsibilities

Follow all documented team standards and guidelines.
Maintain a high level of knowledge of the overall Product and KPIs and deliver timely, knowledgeable responses to client inquiries.
Attend client meetings to explain and elaborate on the service provided.
Coordinate with clients to improve allocated KPIs.
Watch client meetings, document to-dos, highlights, and challenges, and follow up until relevant action items are completed.
Build and maintain strong relationships with clients.
Resolve client issues and complaints.
Provide regular updates to clients on individual progress.