Client Success Associate (100% Remote)

Vori Health•Nashville, TN

6d•$70,000 - $90,000•Remote

About The Position

Vori Health is an award-winning, nationwide, virtual-first musculoskeletal medical practice delivering evidence-based, whole-person care. Our integrated care teams help patients find the right path forward—improving outcomes while reducing unnecessary costs. We partner with employers, health plans, and strategic organizations to solve one of healthcare’s most complex and costly challenges. Our mission is to empower humanity to lead healthier lives. The Client Success Associate is responsible for managing a portfolio of client accounts and delivering a consistent, high-quality experience throughout the client lifecycle. As part of Vori Health's Client Success team, this role helps clients achieve their goals, realize value from their partnership with Vori, and maintain long-term engagement. The ideal candidate is highly organized, proactive, and an excellent communicator who thrives in a fast-paced environment. Success in this role requires strong attention to detail, the ability to manage multiple priorities simultaneously, and a commitment to providing exceptional client service. Working closely with Sales, Marketing, Clinical, Operations, Product, and Implementation teams, the Client Success Associate serves as a trusted resource for clients while helping drive satisfaction, retention, and successful renewals.

Requirements

Exceptional organizational and time-management skills
Outstanding written and verbal communication skills
Strong attention to detail and commitment to follow-through
Ability to manage multiple priorities and client requests simultaneously
Customer-focused with a passion for delivering an excellent client experience
Proactive, resourceful, and solutions-oriented
Comfortable working within established processes while exercising good judgment
Collaborative team player who works effectively across functions
Adaptable and eager to learn in a fast-paced, evolving environment
2+ years of experience in client success, customer success, account management, healthcare services, employee benefits, or a related field
Demonstrated ability to manage client relationships and deliver a high-quality customer experience
Strong communication and presentation skills with the ability to interact professionally with a variety of stakeholders
Experience managing multiple projects, deadlines, and competing priorities
Experience using CRM systems, reporting tools, and business applications
Ability to analyze information, identify trends, and communicate insights clearly
Authorized or able to provide required documents to work in United States or Canada.

Nice To Haves

Healthcare, digital health, employee benefits, or SaaS experience preferred

Responsibilities

Manage day-to-day relationships for an assigned portfolio of clients as part of Vori Health's Client Success team
Build and maintain positive, professional relationships with client stakeholders
Develop an understanding of each client's goals, priorities, and measures of success
Maintain regular communication with clients through meetings, reporting, and ongoing outreach
Serve as a reliable resource for client questions, requests, and support needs
Deliver a consistent and responsive client experience across all interactions
Monitor client engagement, utilization, satisfaction, and overall account health
Proactively identify risks and work with Client Success leadership and internal teams to address concerns before they impact the client experience
Help clients understand and realize the value of their partnership with Vori Health
Prepare and deliver client performance reports, business updates, and presentations
Support client renewal activities by maintaining strong relationships, demonstrating value, and ensuring client needs are addressed
Escalate complex issues appropriately and help drive timely resolution
Manage client communications, action items, and follow-up activities with a high level of organization and attention to detail
Maintain accurate client records, meeting notes, and account documentation
Track and coordinate client requests to ensure timely responses and resolution
Leverage established processes and tools to effectively manage multiple client relationships and priorities
Support member engagement and client communication initiatives
Partner with Sales, Marketing, Clinical, Operations, Product, and Implementation teams to support client needs
Share client feedback and insights to help improve products, services, and processes
Identify opportunities to improve Client Success workflows, tools, and operational efficiency
Contribute to special projects and cross-functional initiatives as needed
Partner closely with Client Success Managers and leadership to build expertise through coaching, shadowing client interactions, and participating in account reviews, renewals, and client strategy discussions