Client Success Associate (100% Remote)

Vori Health • Nashville, TN

6d • Remote

About The Position

The Client Success Associate is responsible for managing a portfolio of client accounts and delivering a consistent, high-quality experience throughout the client lifecycle. As part of Vori Health's Client Success team, this role helps clients achieve their goals, realize value from their partnership with Vori, and maintain long-term engagement. The ideal candidate is highly organized, proactive, and an excellent communicator who thrives in a fast-paced environment. Success in this role requires strong attention to detail, the ability to manage multiple priorities simultaneously, and a commitment to providing exceptional client service. Working closely with Sales, Marketing, Clinical, Operations, Product, and Implementation teams, the Client Success Associate serves as a trusted resource for clients while helping drive satisfaction, retention, and successful renewals.

Requirements

• Exceptional organizational and time-management skills
• Outstanding written and verbal communication skills
• Strong attention to detail and commitment to follow-through
• Ability to manage multiple priorities and client requests simultaneously
• Customer-focused with a passion for delivering an excellent client experience
• Proactive, resourceful, and solutions-oriented
• Comfortable working within established processes while exercising good judgment
• Collaborative team player who works effectively across functions
• Adaptable and eager to learn in a fast-paced, evolving environment
• 2+ years of experience in client success, customer success, account management, healthcare services, employee benefits, or a related field
• Demonstrated ability to manage client relationships and deliver a high-quality customer experience
• Strong communication and presentation skills with the ability to interact professionally with a variety of stakeholders
• Experience managing multiple projects, deadlines, and competing priorities
• Experience using CRM systems, reporting tools, and business applications
• Ability to analyze information, identify trends, and communicate insights clearly
• Authorized or able to provide required documents to work in United States or Canada.

Nice To Haves

• Healthcare, digital health, employee benefits, or SaaS experience preferred

Responsibilities

• Manage day-to-day relationships for an assigned portfolio of clients as part of Vori Health's Client Success team
• Build and maintain positive, professional relationships with client stakeholders
• Develop an understanding of each client's goals, priorities, and measures of success
• Maintain regular communication with clients through meetings, reporting, and ongoing outreach
• Serve as a reliable resource for client questions, requests, and support needs
• Deliver a consistent and responsive client experience across all interactions
• Monitor client engagement, utilization, satisfaction, and overall account health
• Proactively identify risks and work with Client Success leadership and internal teams to address concerns before they impact the client experience
• Help clients understand and realize the value of their partnership with Vori Health
• Prepare and deliver client performance reports, business updates, and presentations
• Support client renewal activities by maintaining strong relationships, demonstrating value, and ensuring client needs are addressed
• Escalate complex issues appropriately and help drive timely resolution
• Manage client communications, action items, and follow-up activities with a high level of organization and attention to detail
• Maintain accurate client records, meeting notes, and account documentation
• Track and coordinate client requests to ensure timely responses and resolution
• Leverage established processes and tools to effectively manage multiple client relationships and priorities
• Support member engagement and client communication initiatives
• Partner with Sales, Marketing, Clinical, Operations, Product, and Implementation teams to support client needs
• Share client feedback and insights to help improve products, services, and processes
• Identify opportunities to improve Client Success workflows, tools, and operational efficiency
• Contribute to special projects and cross-functional initiatives as needed
• Partner closely with Client Success Managers and leadership to build expertise through coaching, shadowing client interactions, and participating in account reviews, renewals, and client strategy discussions

Benefits

• Competitive Salary & Equity
• Equity Options
• Medical, dental, and vision coverage
• Wellness programs
• Mental health resources
• 401(k) plan and Roth options
• Generous paid time off, including vacation days, holidays, and sick leave
• Fully remote work environment
• Professional Development stipend
• Paid parental leave
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed