Client Success Associate
About The Position
Vistar Media is a global ad tech company and the world's largest digital out-of-home (DOOH) advertising marketplace. As part of T-Mobile Advertising Solutions since January 2025, Vistar Media offers technology to simplify the buying and selling of OOH media. The company aims to help marketers utilize OOH's unique ability to motivate and delight. The team comprises passionate, innovative, and collaborative problem solvers. Out-of-home advertising is a rapidly growing sector, and Vistar Media is a pioneer in OOH technology, building solutions to connect brands with audiences in the right place at the right time. The Client Success Associate role requires a strong understanding of the digital advertising landscape and prior customer support experience. The ideal candidate thrives in a fast-paced startup environment, possesses excellent communication and problem-solving skills, and demonstrates a strong desire to learn. This position reports to the Director of Client Success and collaborates with the Client Success team on pre-sale activities and daily campaign management for both managed and self-service buys.
Requirements
- Bachelor’s degree
- 1-2 years of industry experience; experience at a programmatic technology company preferred.
- Experience working w/ Third Party Ad Servers, Verification, and Measurement Partners (DoubleClick, Sizmek, IAS, DoubleVerify, Cuebiq, Foursquare, IRI, etc.)
- Understanding of ad operations, trafficking and analytics
- Experience or familiarity with mobile and or location-based data
- Highly proficient using MS office suite (Excel, Word, PowerPoint)
Responsibilities
- Assist the Client Success team in building RFPs to create comprehensive media plans for existing and potential clients
- Partner with the Client Success team to gather assets, set-up campaigns, and monitor campaigns for performance and delivery
- QA creative files and digital assets for DOOH & Mobile campaigns. Coordinate with Client Success to ensure creative files and tags meet specs.
- Coordinate custom creative development with client and internal teams, overseeing the timeline and asset creation from start to finish
- Traffic 1st and 3rd party campaigns across DOOH and mobile
- Pull DOOH and Mobile reporting, coordinate with internal teams to resolve reporting discrepancies and meet client needs
- Support the Client Success team with billing efforts for our clients
- Take clear ownership of assigned projects and keep them on-track; meet all deliverables accurately and in a timely manner
Benefits
- medical, dental and vision insurance
- a flexible spending account
- 401(k)
- employee stock grants
- employee stock purchase plan
- paid time off
- up to 12 paid holidays
- paid parental and family leave
- family building benefits
- back-up care
- enhanced family support
- childcare subsidy
- tuition assistance
- college coaching
- short- and long-term disability
- voluntary AD&D coverage
- voluntary accident coverage
- voluntary life insurance
- voluntary disability insurance
- voluntary long-term care insurance
- mobile service & home internet discounts
- pet insurance
- access to commuter and transit programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
