Client Success Associate

AFS Logistics • Shreveport, LA

4d • Onsite

About The Position

The CSA provides day-to-day support for clients regarding their transportation and logistics needs. After identifying a need, this role will assist clients and AFS teammates by investigating issues and providing valuable solutions. In addition, this role is responsible for upholding our core values: Ethics, Engagement and Excellence.

Requirements

• Strong communication skills, both verbally and written
• Empathy and passion regarding customer service
• Detail-oriented, with the ability to gather and organize data
• Enthusiastic and self-motivated to go the extra mile
• Ability to work in a team environment that requires flexibility
• Confident, persistent and results-oriented
• Proficient computer skills including MS Outlook, Word, PowerPoint, and Excel

Nice To Haves

• Preference given to those with experience or studies in transportation/logistics

Responsibilities

• Respond to client inquiries about quality and timely updates, providing excellent customer service
• Collaborate with internal teammates and carriers to efficiently solve problems and provide client solutions
• Engage with clients via phone and email to offer valuable industry updates and news
• Troubleshoot technical issues on behalf of clients and work with IT to provide resolution
• Assist with client reporting needs and provide additional data as requested by internal teammates
• Build relationships and trust with clients through attentive, interactive communication and taking responsibility to alleviate client pain points
• Prioritize daily workload and multi-task with a sense of urgency and adaptability
• Work with FAP and carriers for client invoicing and payment resolution
• Document client communication and interactions via Salesforce

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees