Client Success Associate
About The Position
The Client Success team at Gartner operates on a "Client for Life Philosophy," ensuring that every client receives value significantly exceeding their investment. Associates in this role are tasked with understanding and identifying clients' business priorities and challenges, then determining the most effective ways to support them in making informed decisions. Key responsibilities include onboarding new clients, demonstrating the value of Gartner's services, and encouraging engagement with products utilized by large client teams. Gartner, Inc. (NYSE:IT) is a global advisory firm founded in 1979, guiding leaders with expert analysis and bold ideas to deliver actionable business and technology insights. With 21,000 associates worldwide, Gartner supports approximately 14,000 client enterprises in about 90 countries. The company emphasizes hiring individuals with intellectual curiosity, energy, and drive to make a difference, maintaining a high bar for talent. Gartner is recognized globally as a great place to work, earning accolades such as Fortune's World’s Most Admired Companies, a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index, and a Best Place to Work for Disability Inclusion by the Disability Equality Index. The company fosters a collaborative, supportive, and inclusive culture, valuing diversity across geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities, and generations. Associates are given autonomy and flexibility to achieve their best, with limitless opportunities for professional and personal growth driven by passion and performance. Gartner invests in strong leaders to maximize impact and results.
Requirements
- Bachelors degree is preferred along with 6+ months relevant professional and/or internship experience
- Proven track record of success fueled by a passion for delighting clients
- Strong communication, collaboration, prioritization, critical thinking, and influencing skills
Responsibilities
- Partner with clients ranging from senior C-levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices to ensure they are successful in the use of their Gartner subscription
- Deliver value to decision makers and drive Gartner growth by working as part of a service team where responsibilities can include: Introducing Gartner services and capabilities to prospective & new clients, account management or connecting clients with the Gartner expert community.
- Identify client priorities and understand how to align Gartner's resources to provide best in class service that enables clients to achieve their priorities and maximize the return of investment on their Gartner membership
- Collaborate with internal Gartner stakeholders to drive service delivery & business results, share best practices and design innovative solutions to overcome obstacles.
- Leverage insights & metrics to drive continuous client engagement, satisfaction, retention and growth.
Benefits
- Competitive salary
- generous paid time off policy
- charity match program
- Medical, Dental & Vision Plans
- Parental Leave
- Employee Assistance Program (EAP)
- 401K matching
- Collaborative, team-oriented culture that embraces diversity
- Professional development and unlimited growth opportunities
- world-class benefits
- highly competitive compensation
- disproportionate rewards for top performers
- generous PTO
- a 401k match up to $7,200 per year
- the opportunity to purchase company stock at a discount
- annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
5,001-10,000 employees
