Client Success Associate

Gartner•Irving, TX

10h•Hybrid

About The Position

The Client Success team operates under a "Client for Life Philosophy," ensuring that every Gartner client receives value far exceeding their investment. Associates in this role are tasked with understanding and identifying clients' business priorities, breaking down challenges, and determining the most effective ways to support clients in making informed business decisions. Key responsibilities include onboarding new clients, demonstrating the value of Gartner services, and encouraging engagement with products utilized by large client teams.

Requirements

6+ months relevant professional and/or internship experience
Proven track record of success fueled by a passion for delighting clients
Strong communication, collaboration, prioritization, critical thinking, and influencing skills

Nice To Haves

Bachelors degree is preferred

Responsibilities

Partner with clients ranging from senior C-levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices to ensure they are successful in the use of their Gartner subscription
Deliver value to decision makers and drive Gartner growth by working as part of a service team where responsibilities can include: Introducing Gartner services and capabilities to prospective & new clients, account management or connecting clients with the Gartner expert community.
Identify client priorities and understand how to align Gartner's resources to provide best in class service that enables clients to achieve their priorities and maximize the return of investment on their Gartner membership
Collaborate with internal Gartner stakeholders to drive service delivery & business results, share best practices and design innovative solutions to overcome obstacles.
Leverage insights & metrics to drive continuous client engagement, satisfaction, retention and growth.