Client Success Associate

Privia Health•Va, VA

8h•Onsite

About The Position

Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers.

Requirements

2+ years of previous healthcare experience required.
Must possess reliable transportation.
Ability to work with different professional levels of stakeholders to include clinic leadership, providers, and senior market leadership.
Must comply with HIPAA rules and regulations.
Technical aptitude.

Nice To Haves

Bachelor's degree preferred or equivalent relevant experience.
Working with physicians and medical group staff preferred.
Managed multiple projects while providing exceptional client service.
Technical project management in a healthcare setting is preferred.
Experience in hospital or physician office setting including knowledge of physician office workflow and processes.
Tech Savvy.

Responsibilities

Manage a portfolio of clients and provide exceptional account management.
Work with Operations Consultant teams to remain closely aligned on supporting markers of success for market clients.
Oversee the successful completion of compliance requirements by all needed participants.
Collaborate with other Privia teams, both locally and nationally, to drive the success of the clients digital front door presence.
Assist with changes, updates, and ongoing issue resolution.
Serve as a communication liaison between clients and internal teams to ensure prompt response, resolution, and follow-up.
Provide top-notch customer service to physician practices to ensure issues are resolved and clients are satisfied.
Provide regular status updates to the Director of Practice Operations via regular operating meetings and one-off communications.
Be well versed on Privia’s processes and technology platforms (includes AthenaHealth EHR and Practice Management platform).
Collaborate with Key stakeholders, both internally and client facing, as it relates to administrative and IT related issue tracking and resolution.
Work closely with clients to launch participation in available group purchasing options.
Provide key market updates via professional communications to all clients in the portfolio.
Help with projects on an ongoing basis that benefit the broader market, company, and contribute to operational excellence.
Leverage available technology platforms for reporting needs, project planning, and providing EMR assistance to clients (schedule template builds, building and generating reports as applicable, ad hoc EMR updates and changes, updating and maintaining project planning software, ensuring CRM accuracy and reporting, and sprint planning).