Client Specialist (Account Manager)

Nexthink

4d • Remote

About The Position

The Client Specialist is responsible for supporting and growing business with a defined set of Nexthink’s existing accounts. This role involves leading and coordinating the activities of pre-sales, professional services, service delivery managers, customer success, and marketing teams, working with functional leaders to ensure the right skills and resources are aligned for success. The Client Specialist drives renewals, expansion, and upsell sales motions, and is responsible for the overall account strategy and management, including the creation and execution of a business-outcome based strategic account plan. This role requires maintaining a high-touch, trusted advisor status with the customer, overseeing and implementing business case & value selling strategies that align with customer needs, and managing tactical business while investing in larger, longer-term strategic opportunities. Additionally, the role involves conducting negotiations with a focus on mutual best interest through contract management and pricing strategy, and developing and attaining accurate quarterly and annual revenue forecasts for every account. The role embodies Nexthink's core values: We are one team, We are positive, We keep growing, and We get things done!

Requirements

• 1-3 years track record in sales with quota achievement
• Previous sales experience gained within software or solution sales organisations
• Demonstrable track record of achieving sales targets
• Enjoys working in a target / reward-driven environment
• Understanding of MEDDPICC, Challenger or other SaaS aligned sales methodologies
• Bachelor's Degree or equivalent
• Fluency in English & German

Responsibilities

• Lead and co-ordinate the activities of pre-sales, professional services, service delivery managers, customer success, marketing and working with functional leaders to ensure the right skills and resources are aligned to achieve success.
• Drives renewals, expansion and upsell sales motion.
• Has responsibility for the overall account strategy and management including the creation and execution of a business-outcome based strategic account plan.
• Maintains high touch and trusted advisor status with the customer establishing trust.
• Oversees and implements business case & value selling strategies which align the customer’s needs.
• Manages tactical business while investing in larger, longer term strategic opportunities.
• Conduct negotiations with mutual best interest via contract management and pricing strategy.
• Develop and attain accurate quarterly and annual revenue forecasts for every account.

Benefits

• Permanent Contract and a competitive compensation package
• Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 30 days of holidays we offer) plus 3 company-paid volunteer days.
• 100% remote work with occasional travels to meet with colleagues and customers
• Free access to professional training platforms to explore your interests and enhance your skills.
• 16 weeks of fully paid leave for primary caregivers, extendable up to 8 additional months unpaid, and 6 weeks of fully paid leave for secondary caregivers.
• 24/7 accident insurance coverage for any accidents at work or during free time.
• Bonuses for referring successful hires after three months of continuous employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level