Client Account Manager

Ministry Brands•Alpharetta, GA

2d•Hybrid

About The Position

Ministry Brands is looking for a Client Account Manager to join our growing team! Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit and for-profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement – advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good. Available Location: Milton, GA Hybrid Working: Team members are expected to come into the Milton, GA office as needed, based on business requirements and team collaboration needs. There is no fixed minimum number of in-office days; instead, attendance will be determined by project demands, meetings, and manager guidance.

Requirements

Bachelor’s degree or an equivalent combination of education and experience
2+ years of experience in client management, preferably in a setting with ongoing client relationships or related fields
Excellent verbal and written communication, organization and follow-up skills
Experience in SaaS or technology industry, preferred
Excellent analytical and problem-solving skills
Ability to work independently and handle multiple priorities and deadlines simultaneously
Ability to work effectively within a fast-paced, deadline-driven environment
Ability to learn and demonstrate company product solutions (ChMS, Giving, Mobile, etc.)
Ability to learn and use internal business systems (Salesforce, Workday, ZenDesk, etc.)
Proficient in Microsoft Office - Word, Excel, PowerPoint, Outlook
Translate technical data into meaningful and actionable customer solutions
Excellent relationship building skills and ability to work both individually and as a member of a team across all organizational levels
Strong client focus with exceptional collaborative and influencing skills
Excellent verbal and written communication, organization and follow up skills
Self-motivated, resilient, creative problem solver with a strong work ethic, and high energy level
Ability to navigate difficult conversations toward positive outcomes

Nice To Haves

Passionate about assisting others and enthusiastic about helping purpose driven organizations, primarily churches

Responsibilities

Communicate regularly with each client to ensure a healthy relationship on behalf of our company
Discover underlying risks, challenges, and opportunities among client stakeholders
Resource each client with solutions tailored to their unique goals and requirements
Advocate for each client to ensure frictionless customer experience by coordinating among our internal teams - Sales, Billing, Payments, Services, Education, Support, other Ministry Brands teams, etc.
Identify potential issues and risks early, develop remediation strategies, and ensure effective delivery to retain each account
Conduct Account Review sessions at recurring intervals with each client partner
Achieve high renewal rates and cross-sell growth among our existing account portfolios
Sustain and grow lifetime value through contract renewals, product adoption, customer satisfaction, and overall health scores
Proactively collaborate with each client to develop specific short and long-term account plans that meet the needs of our partners and optimize revenue and retention opportunities