Client Account Specialist
The Emily Program•Roseville, MN
•Remote
About The Position
The Client Account Specialist helps self-pay clients develop a financial plan for treatment services and helps ensure clients keep appointments to get the care they need. The position maximizes the value of financial assistance awarded to clients and ensure that clients pay for their care in a timely manner.
Requirements
- High school diploma or equivalent required.
- Medical patient access or billing office knowledge required.
- Two years of phone experience with customers.
- Basic knowledge of Teams, Outlook and Office programs with ability to learn new applications
- Knowledge of running data reports.
- Strong attention to detail and commitment to quality.
- Solid Interpersonal skills with the demonstrated ability to develop and maintain productive relationships.
- Demonstrate initiative and exercise good judgement (e.g., in starting tasks, asking questions, identifying and discussing problems, ability to structure own work, stay on task).
- Ability to prioritize and adapt to changing priorities.
- Shows passion for our business, clients, and values.
Nice To Haves
- Two years of experience in health care working with client benefit coverage and/or claims preferred.
- Experience working in a behavioral health environment preferred
Responsibilities
- Heavy phone usage in and outbound calls.
- Pro-actively identifies and escalates client account problems to Client Account Team Lead.
- Takes incoming phone calls
- Demonstrates empathy, compassion, respect and active listening when answering questions and making phone inquiries related to client accounts.
- Works with the admission coordinators if client has follow up questions prior to admission.
- Works in accordance with TEP Financial Review policy to resolve delinquent accounts; prepares payment plans and monitors compliance with payment plans; directs accounts to outside collection agencies when necessary.
- Reviews applications for financial assistance; contacts clients regarding the outcome; and allocates funding to approved financial assistance recipients.
- Responsible for return mail, COB denials, Faxes, Emails, tickets, disputes, self-pay balances.
- Perform other duties as assigned.
Benefits
- HSA and PPO insurance with HSA or FSA options (Blue Cross Blue Shield)
- Dental insurance (Delta Dental)
- Vision insurance (EyeMed)
- Short-term and long-term disability insurance
- Company-paid life insurance
- 401(k) plan available two months after start date
- Company 401(k) matching for up to 50% of your contribution, up to 6% of your compensation
- Generous PTO plan accrues annually
- Seven paid holidays
- One floating holiday
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
