Client Solutions Strategist- Evernorth- Remote

The Cigna Group

2d • $112,100 - $186,800 • Remote

About The Position

The Client Solutions Strategist provides strategic leadership, operational expertise, and consulting services to healthcare organizations specializing in home infusion, ambulatory infusion, and specialty pharmacy services. The role advises clients on revenue cycle management, business office operations, reimbursement strategy, financial performance, and operational optimization.

The strategist conducts revenue cycle assessments, financial modeling, payer contract evaluations, system implementation advisory, workflow redesign, and development of sustainable operational improvements. Working with client leadership and cross-functional teams, the strategist identifies opportunities, mitigates operational and financial risks, improves revenue cycle performance, and implements strategies that support organizational growth.

The role also provides guidance on technology implementations and optimization, including Epic Willow Home Infusion, Epic Resolute Professional Billing, CareTend, and other infusion management platforms. It contributes to advisory strategy, business development, and industry thought leadership. This is a remote role. Occasional or permanent work from home requires cable broadband or fiber service with minimum speeds of 10 Mbps download and 5 Mbps upload.

Requirements

• At least 4 years of healthcare revenue cycle management experience, including 2 years in home infusion, ambulatory infusion, specialty pharmacy, or Durable/Home Medical Equipment (DME/HME).
• Strong understanding of reimbursement (preferably infusion), payer requirements, billing operations, denial management, and accounts receivable.
• Experience evaluating operational workflows, analyzing performance metrics, and identifying process-improvement opportunities.
• Demonstrated ability to develop actionable recommendations and implement sustainable operational solutions.
• Strong analytical, problem-solving, project management, and communication skills.
• Ability to work independently, manage multiple priorities, and collaborate effectively with clients and cross-functional teams.
• High School Diploma or GED required.
• For home-based work, cable broadband or fiber optic internet service with speeds of at least 10 Mbps download and 5 Mbps upload is required.

Nice To Haves

• Bachelor’s degree in business, healthcare administration, finance, or a related field.
• Experience providing consulting or advisory services to healthcare organizations.
• Experience with Epic Willow Home Infusion, Epic Resolute Professional Billing, CareTend, or comparable infusion management systems.
• Experience supporting system implementations, workflow redesign, testing, training, and operational optimization.
• Knowledge of Medicare, Medicaid, commercial payer reimbursement methodologies, and managed care contracting.
• Experience developing executive reports, financial analyses, standard operating procedures, and operational recommendations.
• Familiarity with healthcare automation, emerging technologies, and revenue cycle performance benchmarking.

Responsibilities

• Conduct revenue cycle assessments to identify operational inefficiencies, reimbursement risks, and opportunities to improve financial performance.
• Analyze financial and operational KPIs, industry benchmarks, and trends to develop actionable recommendations.
• Provide subject matter expertise in infusion reimbursement, payer requirements, billing operations, and revenue cycle optimization.
• Support process improvement initiatives, including workflow redesign, standardization, automation, and development of best practices.
• Provide revenue cycle guidance during system implementations, conversions, and optimization initiatives, including configuration, testing, training, and go-live support.
• Collaborate with clients and internal stakeholders to identify business needs, resolve challenges, and implement sustainable solutions.
• Develop project deliverables, operational assessments, executive reports, and recommendations to support client decision-making.
• Maintain knowledge of industry trends, regulatory changes, and emerging technologies to identify opportunities for innovation and improvement.
• Support client relationships, business development initiatives, and organizational growth through subject matter expertise and industry engagement.

Benefits

• Annual bonus plan eligibility.
• Medical, vision, and dental benefits starting on the first day of employment.
• Well-being and behavioral health programs.
• 401(k).
• Company-paid life insurance.
• Tuition reimbursement.
• A minimum of 18 days of paid time off per year.
• Paid holidays.
• Leaves of absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED