Client Solutions Lead

Strive Pharmacy • Mesa, AZ

8h • Onsite

About The Position

Strive Pharmacy is a personalized compounding pharmacy focused on individualized care and partnership with patients and providers. We are growing and seeking a cross-functional professional to support our technical implementation team. This role combines technical expertise, clinical understanding, and project coordination to manage client onboarding, standardize pharmacy product workflows, and ensure system readiness. The ideal candidate will have experience with pharmacy management systems (PMS), strong communication and documentation skills, and the ability to manage multiple client-facing projects simultaneously.

Requirements

• 3–5 years of experience in pharmacy technology, healthcare SaaS, or clinical systems integration
• Working knowledge of multiple PMS platforms (e.g., QS/1, PioneerRx, Liberty, McKesson EnterpriseRx, etc.)
• Strong technical writing skills (SOPs, product changes, client documentation)
• Proficiency with Microsoft Office (especially Excel, Word, PowerPoint)
• Experience managing multiple client projects or integrations simultaneously
• Strong interpersonal and communication skills—comfortable with both technical teams and client stakeholders

Nice To Haves

• RPh with 2-3 years of experience
• Familiarity with LifeFile
• Familiarity with HL7, NCPDP, webhook APIs, or EHR/EMR integrations
• Experience in pharmacy operations or clinical informatics
• Hands-on experience with tools like HubSpot, Slack, or similar
• Understanding of pharmacy order workflows and medication dispensing standards

Responsibilities

• Serve as the technical and workflow liaison during client onboarding and configuration.
• Initiate and coordinate “Fast Track” implementation prep for new clinics, including clinical template management.
• Manage multiple integration projects simultaneously, maintaining clear communication and timelines.
• Support cross-functional communication between product, clinical, support, and integration teams.
• Lead communication with our PMS support teams to request integration credentials and configure webhooks.
• Review pharmacy orders in sandbox environments to ensure accuracy and workflow alignment.
• Test and validate pharmacy orders in production systems for consistency and product readiness.
• Perform regular audits of pharmacy orders to ensure compliance with system standards and clinical expectations.
• Add new products and templates into the PMS in collaboration with the pharmacy product team.
• Test and validate webhook integrations to ensure reliable communication with external systems and PMS platforms.
• Monitor system behavior and escalate integration issues or configuration gaps as needed.
• Write and maintain technical SOPs and documentation for client-facing processes and internal workflows.
• Communicate changes in pharmacy product capabilities and integration steps clearly and effectively.
• Collaborate with product managers and L&D to ensure updates are incorporated into training and knowledge systems.

Benefits

• Employer-paid healthcare coverage, effective the 1st day of the following month of your hire date
• Free Strive compounded medications for employees based on a valid patient-specific prescription from a licensed healthcare provider
• Paid time off
• Sick time
• FSA and HSA options
• Parental leave
• 401(k) with employer matching
• Life insurance
• Vision and dental insurance
• Veterinary insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed