Client Solutions Architect

HSBC Global Services Limited • Buffalo, NY

29d

About The Position

The Client Solution Architect role within the Client Solutions capability in Global Client Connectivity plays a critical role in bridging the gap between sales and delivery, ensuring clients receive tailored, technically robust global payment solutions, with seamless implementation of complex or newly commercialized product capabilities. The Client Solution Architect will have both business and technical acumen, with a curiosity for new technology and connected banking, with exceptional client-facing skills.

As our Client Solution Architect, you will:

Be responsible for the delivery of technical and product solutions to top-tier clients across Global Payments Solutions (GPS) connectivity products
Lead multiple global, complex projects to onboard clients to Client Connectivity channels, including HSBC net, APIs, SWIFT connectivity, and Host-to-Host (H2H) / file-based connectivity (often referred to internally as Digital Connect)
Lead technical client workshops to understand current-state processes and support automation goals across Accounts Payable, Receivables, Treasury, Payroll, and bank statements/reconciliation integration; provide pre-mandate technical support for Request for Information / Request for Proposals (RFI/RFPs) and solution proposals
Deliver integrated solutions that streamline workflows and optimize client Enterprise Resource Planning / Talent Management System (ERP/TMS) usage, proactively identify technical blockers, and drive resolution to protect timelines and client outcomes
Finalize product and technical solutions post-mandate, documenting the approach in a statement of work; partner with project management to build plans, identify risks, and manage dependencies
Communicate effectively with stakeholders at country, regional and global levels; act as liaison across Client Service, Sales/Coverage, Product and Information Technology (IT)
Manage a varied portfolio of complex, global integration initiatives, including piloting new GPS products/services
Simplify and challenge existing processes, contribute to continuous improvement and client experience outcomes, and provide feedback to product teams on client requirements and competitive landscape to drive enhancements
Maintain an in-depth understanding of the financial and technical environment of clients’ businesses and stay current on industry trends and payment regulation changes

Requirements

• Deep experience in client-facing solutioning, implementation, integration, or technical consulting within banking/payments, treasury, or financial technology
• Strong client-facing experience with the ability to translate client needs into practical, scalable connectivity solutions
• Excellent communication and collaboration skills, with the ability to influence and align stakeholders across Sales/Coverage, Product, IT, Client Service and external client teams
• Strong understanding of banking and payments, including ACH, wires, and real-time/instant payments
• Strong knowledge of ISO 20022 standards and practical experience with payment/reporting message formats
• Experience working with ERPs such as SAP, Oracle, NetSuite, Microsoft Dynamics; familiarity with TMS platforms such as Kyriba, GTreasury, FIS Quantum, Integrity, SWIFT and industry changes (including MT to MX migration impacts)
• Proven ability to manage multiple complex workstreams, prioritize effectively, and operate as an escalation point/role model

Nice To Haves

• Additional languages are an asset
• experience with treasury centralization/standardization and change management initiatives is a plus

Responsibilities

• Be responsible for the delivery of technical and product solutions to top-tier clients across Global Payments Solutions (GPS) connectivity products
• Lead multiple global, complex projects to onboard clients to Client Connectivity channels, including HSBC net, APIs, SWIFT connectivity, and Host-to-Host (H2H) / file-based connectivity (often referred to internally as Digital Connect)
• Lead technical client workshops to understand current-state processes and support automation goals across Accounts Payable, Receivables, Treasury, Payroll, and bank statements/reconciliation integration; provide pre-mandate technical support for Request for Information / Request for Proposals (RFI/RFPs) and solution proposals
• Deliver integrated solutions that streamline workflows and optimize client Enterprise Resource Planning / Talent Management System (ERP/TMS) usage, proactively identify technical blockers, and drive resolution to protect timelines and client outcomes
• Finalize product and technical solutions post-mandate, documenting the approach in a statement of work; partner with project management to build plans, identify risks, and manage dependencies
• Communicate effectively with stakeholders at country, regional and global levels; act as liaison across Client Service, Sales/Coverage, Product and Information Technology (IT)
• Manage a varied portfolio of complex, global integration initiatives, including piloting new GPS products/services
• Simplify and challenge existing processes, contribute to continuous improvement and client experience outcomes, and provide feedback to product teams on client requirements and competitive landscape to drive enhancements
• Maintain an in-depth understanding of the financial and technical environment of clients’ businesses and stay current on industry trends and payment regulation changes

Benefits

• tailored professional development opportunities
• competitive pay and benefits package
• robust Wellness Hub
• welcoming and inclusive work environment
• industry-leading volunteerism policy
• generous matching gift program
• comprehensive program of immersive Sustainability and Climate Change Initiatives
• Employee Resource Groups

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed