Client Services Tech 1

Pace Analytical Services•Indianapolis, IN

10d

About The Position

Pace is seeking a reliable, detail-oriented Client Services Technician to support an environmental testing laboratory. The role focuses on sample shipping, cooler management, client support, and maintaining an organized and efficient workspace. The technician handles high volumes of outbound orders, uses basic shipping technology, communicates with clients and internal teams, and performs physical tasks in a fast-paced environment. Training is provided. The schedule is Monday through Friday, 5:00 PM to 1:30 AM. Compensation is $17.00 per hour; the final offer may vary based on geographic location, relevant experience, education, skills, internal equity, market conditions, budget, and organizational guidelines.

Requirements

High school diploma or equivalent preferred.
Basic computer skills and familiarity with shipping systems.
Strong attention to detail and organizational skills, particularly when handling high volumes of coolers and information.
Ability to communicate professionally with clients, couriers, and internal teams and provide responsive customer service.
Ability to review project or sample information, follow routing guidance, and know when to ask for assistance to ensure samples reach the correct laboratory.
Strong multitasking and time-management skills, including the ability to prioritize time-sensitive tasks and work efficiently in a fast-paced environment.
Reliable, punctual, and detail-oriented, with the ability to work independently and collaboratively with a team.
Ability to stand for extended periods and regularly lift, carry, move, and handle coolers, boxes, and supplies weighing up to 50 lbs.

Responsibilities

Build customer orders using information in the Laboratory Information Management System (LIMS).
Generate and review paperwork and labels, and apply labels accurately to bottle ware.
Verify that bottle ware, labels, and packing materials match project requirements before preparing orders for shipment.
Prepare and ship a high volume of coolers and packages using FedEx, ensuring shipments are accurate, secure, and on schedule.
Use FedEx and other basic systems to create shipping labels, track packages, and verify delivery and order information.
Interact professionally with clients during sample drop-offs, pickups, and shipping-related communications; ask appropriate questions and coordinate with internal teams when more information is needed.
Review available information or chain-of-custody documents to identify the appropriate Pace laboratory for testing and ensure samples are shipped or couriered to the correct destination.
Receive and sanitize coolers returned through FedEx, couriers, and clients so they are ready for reuse.
Receive, organize, and restock supplies, coolers, packing materials, and other department inventory.
Maintain a clean, organized, and safe work area and follow company procedures, safety guidelines, and applicable shipping requirements.