Client Services Tech 1
About The Position
Pace is seeking a reliable, detail-oriented Client Services Technician to support its environmental testing laboratory. The role involves building customer orders from information in the Laboratory Information Management System (LIMS), preparing and shipping coolers and packages, assisting clients with sample drop-offs and pickups, routing samples to the appropriate laboratory, sanitizing returned coolers, and supporting department inventory. The technician will work in a fast-paced environment, handle time-sensitive tasks and physical materials, and maintain a clean, organized, and safe workspace. Training is provided. The scheduled hours are Monday through Friday, 5:00 PM to 1:30 AM. Compensation is $17.00 per hour; the final offer may depend on geographic location, relevant experience, education, skills, internal equity, market conditions, budget, and organizational guidelines.
Requirements
- High school diploma or equivalent preferred.
- Basic computer skills and familiarity with shipping systems.
- Strong attention to detail and organizational skills, especially when handling high volumes of coolers and information.
- Professional communication and customer service skills for interactions with clients, couriers, and internal teams.
- Ability to review project or sample information, follow routing guidance, and ask for assistance when needed to ensure samples reach the correct laboratory.
- Strong multitasking and time-management skills, including the ability to prioritize time-sensitive tasks and work efficiently in a fast-paced environment.
- Reliable, punctual, detail-oriented, and able to work independently and collaboratively.
- Ability to stand for extended periods and regularly lift, carry, move, and handle coolers, boxes, and supplies weighing up to 50 lbs.
Responsibilities
- Build customer orders using information provided in LIMS.
- Generate and review order paperwork and labels, apply labels accurately to bottle ware, and verify that bottle ware and packing materials meet project requirements.
- Prepare and ship a high volume of coolers and packages using FedEx, accurately, securely, and on schedule.
- Use FedEx and other basic systems to create shipping labels, track packages, and verify delivery and order information.
- Communicate professionally with clients during sample drop-offs, pickups, and shipping-related interactions, coordinating with internal teams when needed.
- Review available information or chains of custody to determine the appropriate Pace laboratory for testing and ensure samples are shipped or couriered to the correct destination.
- Receive and sanitize coolers returned by FedEx, couriers, and clients so they are ready for reuse.
- Assist with receiving, organizing, and restocking supplies, coolers, packing materials, and other department inventory.
- Maintain a clean, organized, and safe work area and follow company procedures, safety guidelines, and applicable shipping requirements.
Benefits
- Medical, dental, and vision benefits
- 401(k) retirement savings plan with employer match that is 100% immediately vested
- Life, disability, and voluntary benefits
- Paid holiday, sick, and vacation time
- Health savings account (HSA)
- Wellness program
- Flexible spending accounts
- Tuition reimbursement
- Employee Assistance Program
- Parental leave
- Optional legal coverage
- Identity theft coverage
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
