Client Services Tech 1
About The Position
The Client Services Tech 1 supports sample administration and lab operations by handling shipping and receiving, sample processing, and related records. The role uses fundamental knowledge of laboratory and administrative policies, programs, and practices to maintain information and manage samples and materials. Work includes receiving, scanning, storing, preparing, shipping, and disposing of samples; maintaining logs, documents, and databases; and transporting samples and other items as needed. The position also supports staff and management with sample, equipment, and shipping/receiving procedures, helps maintain compliance, and contributes to effective customer service and teamwork. Work is performed in a lab and office setting and may involve exposure to chemicals, fumes, gases, noxious odors, and related items. The schedule is Monday through Friday, 10 a.m. to 7 p.m.
Requirements
- High school diploma or equivalent, or an equivalent combination of education, training, and experience.
- Ability to perform fundamental sample, equipment, and shipping/receiving administration duties in assigned areas.
- Fundamental knowledge of sample and laboratory administration, and shipping and receiving.
- Understanding of daily administration and oversight of sample programs, policies, and procedures.
- Knowledge of safe driving principles and practices; ability to safely operate a motor vehicle.
- Ability to learn and apply organizational policies and procedures related to sample, equipment, and shipping/receiving administration.
- Knowledge of computer applications and systems related to the work.
- Ability to maintain databases, forms, documents, and related information.
- Ability to work both as a team member and as an individual contributor, and to contribute to team or work-unit goals.
- Ability to interpret, apply, and explain organizational policies and procedures; use initiative and judgment within established procedures.
- Ability to communicate effectively with staff, coworkers, and customers, including oral presentations to groups, peers, and the department.
- Ability to establish and maintain effective working relationships and use tact, discretion, and prudence.
- Knowledge of correct business English, including spelling, grammar, and punctuation.
- Ability to meet the physical demands of the position, including sitting for extended periods, reading printed materials and computer screens, communicating in person or by telephone, and occasionally exerting up to 50 pounds of force and frequently up to 20 pounds.
Nice To Haves
- Experience in related work is preferred.
- One year of experience in a laboratory or office setting is preferred.
- A valid driver's license is often required.
Responsibilities
- Provide warehouse and laboratory support across sample administration, including receiving, scanning, storage, preparation, shipping, and disposal.
- Review, complete, and process standard logs, documents, databases, and related information.
- Pick up, transport, and deliver samples, documents, materials, and other items as needed.
- Clean, maintain, and stock supplies, tools, paperwork, and related items; dispose of materials and samples according to established guidelines.
- Identify short-hold and rush samples and prioritize them based on project requirements.
- Provide fundamental support and assistance to staff and management regarding sample, equipment, and shipping/receiving policies, programs, and practices.
- Assist with reviewing and implementing sampling, equipment, and shipping/receiving policies, practices, and programs.
- Assist in ensuring compliance with applicable laws, rules, and regulations; seek guidance or escalate issues when required.
- Contribute suggestions and participate as an active member of a work team to improve departmental service and effectiveness.
- Demonstrate courteous and cooperative behavior when interacting with customers and staff, supporting a harmonious and effective workplace.
Benefits
- Medical, dental, and vision benefits.
- 401(k) retirement savings plan with immediate 100% vesting in the employer match.
- Life, disability, and voluntary benefits.
- Paid holidays, sick days, and vacation days.
- Health Savings Account (HSA).
- Wellness program.
- Flexible spending accounts.
- Tuition reimbursement.
- Employee Assistance program.
- Parental leave.
- Optional legal coverage and identity theft coverage.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
