Client Services Supervisor

SPS • Denver, CO

2d • Onsite

About The Position

SPS Global is hiring a Client Services Supervisor to oversee onsite staff and daily service delivery in a retail-focused operational environment in Denver, Colorado. The role includes coaching, scheduling, performance management, employee development, and ensuring strict adherence to SPS policies. The supervisor serves as a primary daily client contact in coordination with the Client Service Manager and oversees onsite staff in required supervisory functions. The position reports to the Client Service Manager.

The role requires regular onsite attendance and punctuality, accurate staffing schedules that meet client needs, and ensuring sites operate according to the client service level agreement. The supervisor should understand staff standard operating procedures, provide light coaching and training, communicate professionally and clearly with staff and management, conduct development and performance discussions, attend meetings, take on operational improvement projects, and escalate issues outside their scope to the Client Service Manager. Some local travel is required, approximately up to 25%.

This is an existing vacancy. The expected pay range is $23.75–$24.50 USD. SPS describes itself as a global workplace solutions and business transformation company operating in more than 20 countries. The company offers career growth, learning and development, recognition programs, paid time off, referral bonuses, and a range of benefits. SPS states its commitment to equal employment opportunity, inclusion, equity, and diversity.

Requirements

• High school diploma or equivalent.
• 3–5+ years of supervisory or leadership experience, preferably in a similar operational environment.
• Previous management or supervisor experience overseeing 5–10 employees.
• Ability to build business relationships and interact effectively with C-level executives.
• Solid understanding of selling skills.
• Exceptional computer skills.
• Driven by client satisfaction, with a proven track record of diplomacy and ownership.
• Strong integrity and solid business ethics.
• Strong team approach to account management.
• Excellent English written and oral communication skills.
• Excellent presentation, interpersonal, organizational, and customer service skills, with a professional attitude and appearance.
• Ability to meet the listed physical demands, including frequently lifting or moving 40 pounds or greater.

Nice To Haves

• Bachelor’s degree or higher.
• Industry-related experience.

Responsibilities

• Ensure excellent attendance and punctuality while working onsite.
• Schedule staff accurately to meet client needs.
• Ensure sites are operational in accordance with the client service level agreement, with a focus on retail.
• Maintain an in-depth understanding of staff standard operating procedures.
• Provide light training and coaching to staff.
• Communicate professionally and consistently, verbally and in writing, with concise and precise communications to staff and the manager.
• Conduct professional development and performance discussions with staff.
• Attend meetings and take on projects to expand and improve operational quality.
• Report escalations outside the role's scope to the Client Service Manager.
• Oversee onsite staff and perform required supervisory functions.

Benefits

• Career growth opportunities.
• Learning and development.
• Employee recognition programs.
• Paid time off; full-time employees receive a minimum of 80 hours per calendar year, with amounts potentially increasing based on tenure or assigned account.
• Employee and client referral bonuses.
• Medical, dental, and vision coverage.
• Health care flexible spending account (HCFSA), dependent care flexible spending account (DCFSA), and health savings account (HSA).
• Commuter transit and parking pre-tax plans.
• Supplemental life insurance, life insurance, accident insurance, critical illness insurance, hospital indemnity, and short-term disability.
• Legal program and identity theft protection.
• Pet discounts and pet insurance.
• Group home and auto insurance.
• Employee assistance program (EAP).
• Education discounts.
• 401(k) with matching.
• Entertainment discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED