Client Services Supervisor

SPS • Irvine, CA

1d • Onsite

About The Position

The Client Services Supervisor manages multiple reception and mailroom sites, referred to as Business Service Centers. The role is responsible for daily service delivery, employee management, customer satisfaction, and adherence to SPS policies. The supervisor serves as a primary daily client contact in coordination with the Client Service Manager and oversees onsite staff and supervisory functions. The role is based onsite in Irvine, California, and requires local travel of up to approximately 25%.

Requirements

• High school diploma or equivalent.
• At least 3 years of experience in high-level relationship building and operational management.
• Previous management or supervisory experience overseeing 5–10 employees.
• Excellent English written and oral communication skills.
• Strong customer service skills and a professional attitude and appearance.
• Strong integrity and solid business ethics; results-oriented approach.
• Ability to build business relationships and interact effectively with C-level executives.
• Exceptional computer skills.
• Demonstrated client-satisfaction focus, diplomacy, and ownership.
• Strong team approach to account management.
• Reliable onsite attendance and punctuality.
• Ability to grasp, lift, carry, or otherwise move packages using a standard wheeled cart with a 60-pound load capacity.
• Ability to lift or move 40 pounds or greater frequently.
• Ability to walk, bend, kneel, stand, and/or sit for extended periods.
• Manual dexterity to operate office machinery such as phones, copy machines, and binding equipment.
• Ability to talk on the phone and input data simultaneously.
• Vision abilities including close and distance vision, focus adjustment, and distinguishing colors, shades, and brightness.

Nice To Haves

• Bachelor’s degree or higher.

Responsibilities

• Manage daily service delivery across multiple reception and mailroom Business Service Center sites.
• Supervise onsite employees and handle required employee-management functions.
• Ensure staff schedules are accurate and meet client needs.
• Ensure sites are operational in accordance with the client service-level agreement.
• Maintain an in-depth understanding of staff standard operating procedures.
• Provide light training and coaching to staff.
• Communicate professionally and clearly with staff, managers, and clients, verbally and in writing.
• Conduct professional development and performance discussions with staff.
• Attend meetings and take on projects to expand and improve operational quality.
• Report escalations outside the role's scope to the Client Service Manager.
• Act as the primary daily client contact in coordination with the Client Service Manager.
• Uphold SPS policies and support overall customer satisfaction.

Benefits

• Career growth opportunities.
• Learning and development opportunities.
• Employee recognition programs.
• Paid time off; for full-time employees, a minimum of 80 hours per calendar year, with amounts potentially increasing based on tenure and/or account.
• Employee and client referral bonuses.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Health care and dependent care flexible spending accounts.
• Health savings account.
• Commuter transit and parking pre-tax plans.
• Supplemental life insurance and life insurance.
• Accident insurance.
• Critical illness insurance.
• Hospital indemnity insurance.
• Legal program.
• Identity theft protection.
• Pet discounts and pet insurance.
• Group home and auto insurance.
• Employee assistance program.
• Short-term disability insurance.
• Education discounts.
• 401(k) with matching.
• Entertainment discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED