Client Services Supervisor

SPS North America • Irvine, CA

1d • $29 - $30 • Onsite

About The Position

The Client Services Supervisor manages multiple reception and mailroom sites, referred to as Business Service Centers. The role is responsible for daily service delivery, employee management, customer satisfaction, and adherence to SPS policies. The supervisor is the primary daily client contact in coordination with the Client Service Manager and oversees onsite staff and supervisory functions. Some local travel is required, approximately up to 25%.

Requirements

• Extremely good attendance and punctuality onsite.
• Excellent written and oral English communication skills.
• Strong integrity and solid business ethics.
• Expert customer service skills and a professional attitude and appearance.
• High school diploma or equivalent.
• At least 3 years of experience in high-level relationship building and operational management.
• Previous management or supervisory experience overseeing 5–10 employees.
• Ability to build business relationships and interact effectively with C-level executives.
• Exceptional computer skills.
• Client-satisfaction focus, with a demonstrated record of diplomacy and ownership.
• Strong team approach to account management.

Nice To Haves

• Bachelor’s degree or higher.

Responsibilities

• Manage multiple reception and mailroom Business Service Center sites.
• Oversee daily service delivery, employee management, customer satisfaction, and compliance with SPS policies.
• Serve as the primary daily client contact in coordination with the Client Service Manager.
• Ensure accurate staff scheduling that meets client needs.
• Ensure sites operate in accordance with the service level agreement with Amazon.
• Maintain an in-depth understanding of staff standard operating procedures.
• Provide light staff training and coaching.
• Communicate professionally and clearly with staff and managers, verbally and in writing.
• Conduct professional development and performance discussions with staff.
• Attend meetings and take on projects to expand and improve operational quality.
• Report escalations outside the role’s scope to the Client Service Manager.
• Travel locally as needed, approximately up to 25%.

Benefits

• Career growth opportunities and opportunities to develop new skills.
• Learning and development programs.
• Employee recognition programs.
• Paid time off: full-time employees receive a minimum of 80 hours per calendar year; amounts may increase with tenure or account assignment.
• Employee and client referral bonuses.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Health care flexible spending account (HCFSA).
• Dependent care flexible spending account (DCFSA).
• Health savings account (HSA).
• Pre-tax commuter transit and parking plans.
• Supplemental life insurance.
• Accident insurance.
• Critical illness insurance.
• Hospital indemnity insurance.
• Legal program.
• Identity theft protection.
• Pet discounts and pet insurance.
• Group home and auto insurance.
• Employee assistance program (EAP).
• Short-term disability insurance.
• Life insurance.
• Education discounts.
• 401(k) with matching.
• Entertainment discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED