Client Services Supervisor
About The Position
SPS Global is seeking a Client Services Supervisor with supervisory or leadership experience in a similar operational environment. The role oversees daily onsite service delivery and staff, including coaching, scheduling, performance management, employee development, and adherence to SPS policies. The supervisor is the primary daily client contact in coordination with the Client Service Manager and oversees onsite staff and supervisory functions. The position is based onsite in Denver, Colorado, with local travel of approximately up to 25%. The posting lists an expected pay range of $23.75–$24.50 USD; the final offer depends on skills, experience, location, and other job-related factors. This posting is for an existing vacancy. SPS describes itself as a global workplace solutions and business transformation company operating in more than 20 countries. Its North American services include workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.
Requirements
- High school diploma or equivalent.
- 3–5+ years of supervisory or leadership experience, preferably in a similar operational environment.
- Previous management or supervisor experience overseeing 5–10 employees.
- Ability to build business relationships and interact effectively with C-level executives.
- Solid understanding of selling skills.
- Exceptional computer skills.
- Driven by client satisfaction, with a proven track record of diplomacy and ownership.
- Strong integrity and solid business ethics.
- Strong team approach to account management.
- Excellent English written and oral communication skills.
- Excellent presentation, interpersonal, organizational, and customer service skills; professional attitude and appearance.
- Ability to meet the physical demands described, including frequently lifting or moving 40 pounds or greater, and operating office machinery.
- Ability to travel locally, approximately up to 25%.
Nice To Haves
- Bachelor’s degree or higher.
- Industry-related experience.
Responsibilities
- Maintain excellent attendance and punctuality onsite.
- Ensure staff schedules are accurate and meet client needs.
- Ensure sites are operating in accordance with the client service level agreement, with a focus on retail.
- Maintain an in-depth understanding of staff standard operating procedures.
- Provide light training and coaching to staff.
- Communicate consistently and professionally, both verbally and in writing, with precise and concise communication to staff and the manager.
- Conduct professional development and performance discussions with staff.
- Attend meetings regularly and take on projects to expand and improve operational quality.
- Report escalations outside the role's scope to the Client Service Manager.
- Oversee onsite staff and perform required supervisory functions.
Benefits
- Career growth opportunities.
- Learning and development.
- Employee recognition programs.
- Paid time off: full-time employees receive a minimum of 80 hours per calendar year; part-time and temporary employees receive a minimum of 1 hour for every 30 hours worked. Amounts may increase based on tenure and/or assigned account.
- Employee and client referral bonuses are available to current employees.
- Medical, dental, and vision coverage.
- HCFSA, DCFSA, and HSA.
- Commuter transit and parking pre-tax plans.
- Supplemental life insurance, life insurance, accident insurance, critical illness insurance, and hospital indemnity.
- Legal program and identity theft protection.
- Pet discounts and pet insurance.
- Group home and auto insurance.
- Employee assistance program.
- Short-term disability.
- Education discounts.
- 401(k) with matching.
- Entertainment discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
