Client Services Specialist

Housing Authority of the Birmingham District•Birmingham, AL

22d

About The Position

The Client Services Specialist organizes and implements regular and seasonal programs and activities for HABD residents to promote physical, mental, educational, and social development. Under the direct supervision of the Resident Service Coordinator, the role also supports administration of federal programs and coordination of center staff activities as directed. The position helps operate community centers, coordinate with public and private organizations, address resident concerns, and track and evaluate program outcomes. It also helps maintain safe, clean, and orderly centers and works with property management and maintenance staff to identify preventive maintenance, housekeeping, and resident-resource needs. Other duties may be assigned, including covering absences or balancing workloads.

Requirements

Associate’s degree or two years of completed college coursework from an accredited college or university, plus knowledge of sports, coaching, or related experience and at least six months of experience in community service or a related field; alternatively, a high school diploma or GED and at least two years of experience in community service or a related field.
Valid Alabama driver’s license and safe driving record if required or permitted to drive on behalf of HABD.
Strong computer skills, including MS Word, Excel, PowerPoint, and Outlook, and ability to learn other software as required.
Strong writing, editing, and oral communication skills.
Ability to collaborate effectively and adapt to changing goals and priorities in a fast-paced environment.
Knowledge of general Public Housing Agency operations and procedures.
Knowledge of community and social services available through local, state, and federal agencies or funding sources, and ability to obtain cooperation from other public agencies.
Knowledge of report-preparation techniques and procedures, with ability to prepare and evaluate professional and technical reports and other documents.
Knowledge of social trends and economic conditions and their application to community service programs.
Knowledge of office equipment, including copiers, personal computers, calculators, and facsimile machines.
Ability to conduct research, prepare comprehensive reports, and communicate effectively.
Ability to build and maintain effective working relationships with residents, employees, and the general public, including people from a broad range of socioeconomic backgrounds.
Ability to orient others and explain organizational policies, rules, regulations, and procedures.
Ability to administer first aid according to required procedures.
Ability to prepare and present ideas clearly and concisely.
Ability to evaluate and disseminate factual information and develop proposals addressing residents’ educational, social, recreational, and civic problems.
Demonstrated leadership experience, professional ability, and capability to elicit cooperation.

Responsibilities

Organize and implement regular and seasonal programs and activities that promote residents’ physical, mental, educational, and social development.
Enforce center rules and regulations, identify hazards or unsafe conditions, administer first aid according to prescribed procedures, and notify emergency medical personnel when necessary.
Communicate effectively orally and in writing; plan, organize, train, and assist with overseeing work assignments as directed by the coordinator.
Coordinate with public and private organizations, groups, and agencies to promote community center programs and partnerships on behalf of HABD.
Confer with the Client Services Coordinator and staff to review and resolve resident complaints.
Complete and maintain program data tracking and evaluations using HABD-approved systems.
Evaluate recreation areas, facilities, programs, and services to determine their effectiveness.
Assist the Client Services Coordinator in working with the Property Manager and maintenance staff to identify preventive maintenance, housekeeping, and resident-resource needs.
Assist with day-to-day community center operations, including field trips and resident activities.
Help ensure centers are clean, neat, orderly, safe, and healthy.
Perform other duties as assigned, including work in other functional areas to cover absences or balance workloads.