Client Services Specialist

PRA Group (Nasdaq: PRAA)•Norfolk, VA

1d•Hybrid

About The Position

We are seeking a detail-oriented and proactive Client Services Specialist to support post-sale client operations and serve as a key liaison between clients, sellers, and internal teams. In this role, you will help ensure reporting requirements are met, client requests are resolved efficiently, and operational processes run smoothly. Success in this position requires strong organizational skills, excellent communication, sound judgment, and the ability to manage multiple priorities in a fast-paced environment.

Requirements

Associate degree
1–3 years of experience in client services, account support, operations, customer success, or a related field.
Advanced proficiency in Microsoft Excel and PowerPoint, including creating reports, analyzing data, maintaining trackers, and developing professional client-facing presentations.
Strong organizational skills with the ability to manage multiple priorities and deadlines.
Excellent written and verbal communication skills.
Strong analytical and problem-solving abilities with sound decision-making skills.
Ability to work independently while collaborating effectively across teams.

Nice To Haves

Bachelor's degree in Business, Communications, or a related field.
Experience supporting post-sale operations, reporting, or client account management.
Exceptional written and verbal communication skills, with the ability to communicate professionally and confidently with clients, sellers, and internal stakeholders.
Strong proficiency in Microsoft Excel and PowerPoint, including the ability to organize, analyze, and present information clearly and accurately.
Customer-focused mindset with a commitment to delivering responsive, high-quality service.
Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines simultaneously.
Resourceful problem-solver who exercises sound judgment and makes informed decisions independently.
Proactive and adaptable, with the ability to identify process improvements and drive solutions.
Collaborative team player who builds strong working relationships across departments.
Quick learner who embraces feedback, continuously develops new skills, and thrives in a fast-paced environment.

Responsibilities

Serve as a primary point of contact for post-sale client and seller inquiries.
Respond to and resolve client requests in a timely and professional manner.
Coordinate with internal teams to gather information, provide updates, and ensure accurate communication.
Build and maintain positive working relationships with clients, sellers, and internal stakeholders.
Manage and maintain reporting schedules, client contact information, and operational tracking tools.
Ensure client reporting requirements are fulfilled accurately and within established deadlines.
Monitor deliverables, follow-ups, and client commitments to ensure timely execution.
Document client interactions and activities within required systems and processes.
Support compliance with contractual reporting obligations and service-level agreements (SLAs).
Identify potential risks, delays, or process gaps and escalate issues as needed.
Collaborate with internal teams to improve workflows and enhance operational efficiency.
Assist with audits, documentation requests, and special projects as assigned.
Track media and document delivery requirements to ensure contractual commitments are met.
Partner with clients and internal stakeholders to resolve delivery-related issues.
Support project coordination efforts and provide administrative assistance to management as needed.