Client Services Specialist

MNP•Winnipeg, MB

1d•Hybrid

About The Position

Make an impact as an experienced Client Services Specialist to join our Client Services team at MNP Digital. This is a high-impact, high-visibility role where you’ll take ownership of a portfolio of recurring client accounts, turning under-engaged relationships into thriving, value-driven partnerships. You won’t just manage accounts, you’ll activate them, grow them, and elevate the client experience. Success in this role is about more than hitting targets. It’s about becoming a trusted advisor, someone clients rely on to understand their business, connect them to the right solutions, and deliver real outcomes. At MNP, your work has real impact, directly contributing to client growth and business outcomes. You’ll grow quickly in a collaborative, high-performing environment, learning from experienced leaders while building the foundation for a long-term career in sales, consulting, or leadership. If you’re energized by building relationships and unlocking opportunities, this is your chance to make a meaningful difference. This opportunity is an in office position with flexibility to be based from any major MNP office in Canada.

Requirements

Proven experience in inside sales, account management, client success, or business development
A natural ability to build trust and credibility, you know how to connect, influence, and engage
Experience navigating complex solutions, ideally in technology or professional services
Confidence in remote selling, calls, video meetings, presentations, and webinars
Strong organizational skills with sharp attention to detail
A results-oriented mindset with the drive to move opportunities forward
Comfort operating in a fast-paced, evolving environment with shifting priorities
Proficiency with Microsoft Office, Teams, and CRM tools like Dynamics is an asset
Proven experience in account management, client success, inside sales, business development or customer relationship management
Highly organized with strong attention to detail
Experience with complex sales in the technology industry; particularly in a professional services organization
Experience with remote selling, video conferencing, webinars, presentations, and other similar client development activities
Proficiency with Microsoft Office, Teams, and its use with Dynamics is an asset
A team-oriented mindset to success – understanding how your individual contributions are foundational to the team’s success
A results and success-oriented mentality, conveying a sense of urgency and driving issues and opportunities to closure
An ability to initiate and build relationships, credibility, and trust with people across all clients and all levels of MNP’s professional services organization
Comfort with adapting and adjusting to multiple demands, shifting priorities, ambiguity, and rapid change

Responsibilities

Build and strengthen relationships with client stakeholders and influencers through meaningful, value-driven interactions
Re-engage and activate a portfolio of unmanaged recurring accounts
Identify opportunities to expand services and deepen client partnerships
Develop a strong understanding of MNP Digital’s offerings and how they solve real business challenges
Guide clients in recognizing and maximizing the value of their current solutions
Support renewals, retention, and overall client satisfaction through proactive engagement
Manage and track opportunities using Dynamics CRM and sales enablement tools
Consistently execute against daily, weekly, and quarterly KPIs that drive client growth
Collaborate with sales enablement teams to convert opportunities into meaningful engagements
Partner with Practice and Sales Leaders to align on strategy, pipeline health, and forecasting
Share insights and contribute to the continuous evolution of our client engagement approach
Building, managing, and maintaining relationships with client stakeholders and influencers through taking a credible, value-centric approach to all meetings and client interactions
Supporting customer retention, renewals, and satisfaction initiatives by developing a deep understanding of our products and services and helping clients recognize and maximize the business value they deliver
Managing and maintaining client and opportunity data in MNP’s Dynamics CRM and other related sales enablement programs
Working towards the daily, weekly, monthly and quarterly Key Performance Indicators that will help drive client growth.
Working with opportunities generated from our sales enablement organization
Partnering with Practice and Sales Leaders to evolve and maintain sales forecasting metrics and data