Client Services Specialist

Etix • Morrisville, NV

1d • $40,000 - $46,000

About The Position

Etix is seeking a Client Services Specialist to support its growing client base by phone, email, and onsite at live events. The role proactively addresses client issues with clear communication and a balance of optimism and realism. The specialist works with venues and promoters, creates and supports events on the Etix ticketing platform, onboards new clients, and provides technical support and training on the Etix system, hardware, and equipment. The position includes travel to live events and moving, installing, and supporting Etix equipment.

Requirements

• High school graduate or equivalent.
• Knowledge of the ticketing industry and live events.
• Excellent written and verbal communication skills.
• Commitment to providing excellent service in a fast-paced, high-pressure environment.
• Ability to collaborate and work as part of a team.
• Ability to learn quickly and adapt in fast-paced environments.
• Web and technology proficiency.
• Flexibility to work nights, weekends, and occasional holidays.
• Ability to lift 30 pounds, with reasonable accommodations available where needed.

Nice To Haves

• Associate degree or higher.
• Ticketing-related experience.
• Self-starting and problem-solving abilities, including the ability to take direction and apply it to unique challenges.

Responsibilities

• Work directly with venues and promoters to provide client support.
• Create and support events on the Etix platform.
• Onboard new clients.
• Travel onsite to support live events.
• Move, install, and support Etix equipment.
• Provide ongoing technical support and training on the Etix system, hardware, and equipment.
• Address client issues by phone and email.

Benefits

• Medical, dental, and vision coverage options for eligible team members and family members, including domestic partners.
• Flexible Spending Accounts, Limited Purpose Flexible Spending Accounts, Health Savings Accounts, and Dependent Care Flexible Spending Accounts.
• Company-paid life insurance, AD&D insurance, short-term disability, long-term disability, and workers’ compensation for eligible team members.
• Optional additional life and AD&D insurance coverage.
• 401(k) retirement savings plan with Fidelity Investments, including financial planning and budgeting counseling.
• Paid time off and paid company holidays.
• Parental leave for new mothers and fathers.
• Everyday casual dress code and branded apparel for client-facing team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED