CLIENT SERVICES SPECIALIST

FRIENDSHIP HOUSE•Carbondale, PA

5d•$16 - $18

About The Position

The Client Services Specialist supports clinic operations and client care by assisting with check-in and check-out, managing appointments and reminders, and providing a welcoming presence to clients. The role also helps coordinate information and services, supports medical appointments with basic measurements, monitors client behavior in public areas, and follows clinic policies to protect client safety and confidentiality.

Requirements

High school diploma or equivalent.
Strong interpersonal and communication skills.
Patience, empathy, and the ability to stay calm under pressure.
Professional, compassionate, and respectful demeanor.

Nice To Haves

Previous experience in healthcare, behavioral health, or administrative support.

Responsibilities

Assist with client check-in and check-out processes.
Schedule and reschedule client appointments as needed.
Make reminder calls for upcoming medical appointments.
Make reminder calls for intake appointments and plan to meet clients upon arrival to help reduce anxiety about entering a new clinic.
Contact clients when providers cancel or change appointments.
Assist with coordinating information for final decision-making regarding requests for discharge.
Cover the front desk during breaks, absences, or as assigned.
Provide a welcoming and supportive presence for clients in waiting areas.
Assist with measuring height, weight, and BMI for medical appointments.
Assist with community contacts related to requesting records, tracking blood work, and contacting schools to support coordination of care and service delivery.
Monitor client behavior in public spaces and report concerns to appropriate personnel.
Adhere to clinic policies and procedures to ensure client safety and confidentiality.
Perform other duties as assigned.