Client Services Specialist

Convey Health Solutions•Fort Lauderdale, FL

14h

About The Position

The Client Services Specialist is responsible for multiple aspects of the department, including business development, marketing, implementation efforts, and client services. The Client Services Specialist will work cross-functionally to coordinate client service activities with a focus on delivering the ultimate client experience.

Requirements

Understanding of Medicare compliance requirements
Advanced comfort level with technology and an aptitude for learning new software
Excellent written, verbal and interpersonal communication skills, and the ability to anticipate the needs of customers
Ability to speak clearly and concisely over the phone
Skilled in dealing politely, tactfully and firmly with a wide range of people and personalities
Excellent documentation skills and a strong attention to detail
Superior organization and time management skills
Ability to manage open requests and follow-up when necessary, without outside direction
Excellent problem-solving skills, including the ability apply critical thinking to define problems, establish facts, and draw valid conclusions
Ability to read and interpret documents, including but not limited to contracts, standard operating procedure manuals, and policies and procedures
Ability to work independently with minimal supervision, in a fast-paced environment with potential interruptions
Ability to manage small, medium, and large-scale projects while adhering to strict deadlines
Team player who contributes to success of the department and company
Bachelor's Degree or related qualification
Project management certification or three (3) or more years of experience in a comparable or complementary position leading projects
Minimum of one (1) year of experience in the Medicare Managed Care environment

Responsibilities

Serve as a secondary point of contact for client(s) (business segment(s) and client(s) as assigned)
Assist in the identification, definition, and management of client onboarding and implementation activities
Assist in investigating and responding to client inquiries with timely and accurate delivery of resolutions and responses, and resolve escalated client problems or disputes in a professional manner
Liaise with internal departments to ensure client needs are fulfilled effectively
Interface with clients and internal departments surrounding business and technical requirements of the software solution
Review system and department documentation to aid in the assurance of ongoing compliance of services and solutions with the Centers for Medicare and Medicaid Services’ (CMS) regulatory requirements
Prepare reports, presentations, change orders, and other deliverables as requested by clients and management
Identify improvement opportunities and work cross-functionally to drive process enhancements in order to deliver best in class service to clients
Assist in the development and maintenance of department policies and procedures, and the implementation of department tools to improve client experience and overall satisfaction
Promote performance excellence by demonstrating integrity, dedication, magnanimity, and accountability
Contribute to the achievement of Convey goals and objectives by performing other duties and special projects as assigned