Client Services Specialist, NST
About The Position
At Veritext, the Client Services Specialist (Corporate) supports attorneys and legal teams after depositions by helping ensure transcript delivery, troubleshooting issues, managing changes and corrections, and following up to meet client expectations. The role helps make the legal process seamless and efficient through responsive client service and careful coordination. The specialist builds relationships with clients, reporters, agencies, videographers, interpreters, and other vendors; responds to requests received by email or phone; resolves or escalates issues; tracks assignment deadlines; and communicates order updates to partners. The position requires careful organization, attention to detail, adaptability, and the ability to manage multiple clients and priorities.
Requirements
- 2–4 years of professional experience.
- Client-centric approach and ability to build strong, loyal relationships while handling sensitive client needs with care.
- Ability to deliver responsive, solutions-oriented service quickly and kindly, using clear, professional communication and strong follow-up etiquette.
- Ability to thrive under pressure and solve difficult problems creatively.
- Proactive approach to anticipating needs and addressing problems.
- Ability to manage timelines, priorities, and multiple clients simultaneously.
- Adaptability and openness to change and collaboration.
- Strong attention to detail and organizational skills.
- Comfort with technology, including proprietary software.
Nice To Haves
- Familiarity with court reporting or legal services.
Responsibilities
- Build and maintain strong relationships with clients, reporters, agencies, videographers, interpreters, and other outside vendors, treating partners as valued extensions of the team.
- Respond promptly to client requests received by email and/or phone queue.
- Resolve issues or escalate them as needed, collaborating with relevant departments and colleagues to achieve prompt, accurate resolution.
- Track assignment deadlines proactively, ensure tasks are completed on time, and promptly communicate potential delays to stakeholders.
- Communicate order updates and changes promptly and accurately to partners to support aligned and timely service execution.
- Support attorneys and legal teams after depositions by managing transcript delivery, troubleshooting issues, handling changes or corrections, and following up with clients.
Benefits
- Competitive compensation and total rewards package.
- Comprehensive medical, dental, and vision insurance.
- Company-paid life insurance.
- Short-term and long-term disability insurance.
- Earned wage access before payday.
- Matched 401(k).
- Hybrid or remote work structure for most roles, based on business needs.
- Paid time off.
- Paid parental leave.
- Tuition reimbursement.
- Employee equity and referral programs.
- Mental health and wellness benefits.
- Learning and development opportunities, including ongoing training, mentorship, and access to resources.
- Collaborative, inclusive culture and employee programs such as Veritext Summer Camp and Wellness Week.
- Veritext Cares community-support commitment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
