Client Services Representative with Growth Potential - English/Spanish
About The Position
Our growing Medicare insurance agency is looking for compassionate, bilingual professionals who enjoy helping people, solving problems, and building lasting relationships. You'll begin as a Customer Service Representative, where you'll learn our business, support our clients, and develop valuable insurance knowledge. As you grow, you'll have the opportunity to receive training and advance into a Licensed Medicare Insurance Agent, helping clients make important healthcare decisions while building a rewarding long-term career. If you're dependable, eager to learn, and want to be part of a company that promotes from within, we'd love to meet you.
Requirements
- Fluent in both English and Spanish (spoken and written).
- Minimum of 2 years of customer service experience, preferably in a call center or high-volume phone environment.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Comfortable using computers and learning new software.
- Positive attitude with a genuine desire to help others.
- Professional phone etiquette and strong listening skills.
- Reliable, dependable, and a collaborative team player.
Nice To Haves
- Experience in Medicare, health insurance, or the insurance industry is a plus, but not required.
- Customer service experience in healthcare or financial services is also a plus.
Responsibilities
- Provide exceptional telephone support to our Medicare clients.
- Answer questions and resolve customer concerns with professionalism and empathy.
- Build trust and develop lasting relationships with clients.
- Assist clients with account and policy-related needs.
- Work closely with our team to ensure an outstanding customer experience.
- Learn the Medicare insurance industry through hands-on training.
- Prepare for future advancement opportunities within the company.
Benefits
- 401(k)
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Full-time, year-round employment
- Paid training
- A clear career path to becoming a Licensed Medicare Insurance Agent
- Opportunities for professional growth and increased earning potential
- Supportive leadership and a collaborative team environment
- Benefits available upon eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
