Client Services I Representative- Office Services

Canon Careers • Washington, DC

3d • Onsite

About The Position

Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction. This role involves a strong focus on customer service and may include responsibilities across various office services such as Copy/Print Production, Mail/Courier Services, Reception/Office Services, and Device Maintenance, depending on the assigned location. The position requires flexibility as site responsibility and coverage may change based on client and/or division needs. Attending cross-functional trainings is necessary to ensure the ability to provide coverage when short-staffed.

Requirements

• HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.
• Basic computer skills/technical knowledge.
• Ability to multitask and prioritize in order to meet deadlines.
• Good customer service and communication skills.
• Ability to lift up to 50lbs.
• Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.
• Ability to work OT as needed.
• Ability to work with minimal supervision.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• Must be legally authorized to work in the United States.
• All applicants must reside in the United States at the time of hire.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Nice To Haves

• Customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

Responsibilities

• Promptly informs supervisor of potential problems or customer concerns.
• Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
• Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
• Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
• Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.
• Site responsibility and location of coverage may change based on client and/or division needs.
• Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail.
• Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc).
• Researches and routes unidentified and generic mail.
• Receives, logs, delivers and tracks messenger items.
• Responds to customer requests.
• Performs routine upkeep of equipment.
• Records and tracks customer inquiries and fulfillment of requests.
• Responsible for prompt and accurate reproduction of all print requests.
• Reviews electronic file for print readiness, prints documents, punches, binds, assembles, sorts, laminates and performs pre-delivery quality control check.
• Receives, logs, delivers and tracks all activity for reporting purposes.
• Responds to customer requests.
• Performs routine upkeep and basic maintenance of equipment.
• Records and tracks customer inquiries and fulfillment of requests.
• Performs daily convenience care functions as needed.
• Responsible for customer satisfaction through the performance and maintenance of reprographic equipment at customer location.
• Follows daily, established maintenance processes and procedures.
• Maintains routine upkeep of equipment including cleaning glass and surfaces, clearing paper jams, replenishing toner and loading paper.
• Evaluates equipment issues and notifies service department if unable to resolve.
• Delivers paper.
• Assists end-users in basic functionality of equipment.
• Records meter reads.
• Maintains service activity reports.
• Monitors supplies and restocks inventory.
• Responsible for performing general front office reception duties such as greeting visitors, answering phone calls, taking messages, scheduling conference rooms, entering data into computer.
• Responds to customer needs and requests, accepts deliveries and sets up food and beverages for meetings.
• May also be responsible for copy/binding/copier maintenance.

Benefits

• Employee referral bonus
• Employee discounts
• “Dress for Your Day” attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can’t get anywhere else
• Competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED