Client Services Representative I

Dominion Payroll•Addison, TX

4d•Onsite

About The Position

Looking for more than just a job? At Dominion Payroll, we're building something special-a high-growth, high-energy team that actually enjoys working together. If you're tech savvy, professional, quick to learn, and not afraid to pick up the phone, keep reading. If you're the kind of person who chases solutions instead of waiting for them... you'll fit right in here. Why Dominion Payroll? We're not your typical payroll company-we're the alternative to the big, corporate giants. 🚀 12x Inc. 5000 honoree (yes, we grow fast) 🤝 99% client retention + industry-leading NPS 💡 Cutting-edge, proprietary payroll & HR tech 🏆 Locally owned, people-first culture 📈 Real growth opportunities (we promote from within-often)

Requirements

Professional, articulate, and customer-focused
Tech savvy with strong Microsoft Office skills
Fast learner who thrives in a high-growth environment
Not afraid to pick up the phone and solve problems head-on
Positive attitude with a "go-getter" mindset
Relentless problem solver-you don't quit, you figure it out
Organized, detail-oriented, and able to multitask

Nice To Haves

Payroll experience or knowledge of tax/wage laws is a bonus

Responsibilities

Retrieves payroll information from clients, by phone, email and other means, prepares reports for client's review, and processes requests in a timely and accurate manner.
Researches, analyzes, and resolves payroll-related problems or questions directly with clients.
Maintains payroll operation by following policies and procedures; reporting needed changes.
Protects payroll operation by keeping information confidential
Contributes to team effort by accomplishing goals and related results to meet daily and weekly deadlines
Meet and maintain established ticket metrics with supervision, exposure, and experience with client phone calls.
Establish and build healthy working relationships with clients, vendors, and peers.
Updating all client employee information, deductions, earnings, salary, direct deposits, etc. as requested by client.
Hit performance metrics while juggling multiple priorities in a fast-paced environment