Client Services Representative

Verified Credentials • ,

8d • Onsite

About The Position

The service liaison between the client and Omni Data Retrieval. Delivers exceptional customer service by addressing client inquiries, resolving issues efficiently, and ensuring client satisfaction, while also building strong client relationships, supporting client retention, and contributing to the overall success of the business by promoting a positive client experience.

Requirements

• Self-motivated, eager to take initiative, and committed to delivering exceptional client experiences.
• Positive team play with excellent interpersonal skills to engage professionally with clients and business units.
• Strong written and verbal communication, problem solving, and multi-tasking abilities.
• Intermediate proficiency in Microsoft Suite with the ability to interpret reports and provide insight to clients.
• High school diploma or GED equivalent
• 1-2 years' experience in client service and data entry.

Responsibilities

• Develop and maintain positive client relationships by working as part of a team to manage inbound and outbound client calls and emails in a professional manner and per training guidelines.
• Utilize resources to personalize interactions with clients while using a proactive and positive approach.
• Respond promptly to incoming calls, voicemails, and email inquiries.
• Resolve requests, problems, orders, and technical issues promptly and accurately to retain our clients' service and loyalty.
• Keep leadership informed of issues or inquiries that indicate potential client dissatisfaction.
• Provide additional service recommendations for existing accounts.
• Accepts coaching and feedback and takes necessary steps to improve performance through commitment to learning and growth.
• Short-term account management responsibilities on an as needed basis.
• Stay informed of current policies and procedures.
• Continue professional development through ongoing training and education, along with cross training to aid other operational departments.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED